Luxury Hotel Guest Services Professional
hace 6 días
**Job Summary**
We are seeking a highly skilled and experienced Guest Services Associate to join our team at Marriott International. This is an exciting opportunity for individuals who enjoy providing exceptional guest experiences and have a passion for delivering personalized service.
Key Responsibilities:
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.
- Secure payment; activate/reissue room keys as necessary.
- Evaluate rates to ensure accuracy and document exceptions if applicable.
- Verify and adjust billing for guests to ensure accuracy.
- Communicate with the appropriate staff when guests are waiting for an available room.
- Advise guests of messages and maintain confidentiality as required.
- Clear departures in the computer system and coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation as necessary.
- Operate the telephone switchboard station and run daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information regarding local attractions, amenities, and services.
- Answer, record, and process all guest calls, requests, questions, or concerns, following up to ensure each has been met to the guests' satisfaction.
- Arrange transportation for guests/visitors as needed.
- Count and secure bank at the beginning and end of shift.
- Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change as required.
- Notify Loss Prevention/Security of any reports of theft.
Requirements:
- A high school diploma or equivalent education.
- No related work experience is required; however, previous experience in a customer-facing role is beneficial.
- No supervisory experience is necessary.
- No license or certification is required.
Benefits:
- Competitive salary: $40,000 - $55,000 per year, based on location and experience.
- Opportunities for career growth and development within Marriott International.
- Access to a comprehensive benefits package, including medical, dental, and vision insurance.
- Discounts on hotel stays and other travel-related perks.
- A chance to work with a global brand and contribute to the success of our team.
About Us:
MARriott International is committed to providing exceptional guest experiences and creating lasting memories for our customers. With over 100 years of experience and a portfolio of brands that includes The Luxury Collection, we offer opportunities for professionals to grow and develop their careers in a dynamic and supportive environment.
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