Content Delivery Specialist
hace 3 semanas
About the Role:
Dow Jones is seeking a Content Delivery Manager to join our Risk & Research Services team. As a key member of the team, you will be responsible for ensuring that client requests are correctly received, processed, and delivered in a timely manner.
You will collaborate with and support the Risk & Research Services team, Product, Sales, vendors, and clients to ensure seamless communication and delivery of high-quality content.
Key Responsibilities:
- Ensure My Company Today (MCT) newsletters meet client requirements in terms of content quality, accuracy, timeliness, and completeness.
- Provide clear, responsive, and proactive communication to clients, ensuring requests from clients and prospective clients are dealt with effectively and in a timely way.
- Coordinate with service providers and key vendors to guarantee daily operational responsibilities, improve overall workflow, and assess the quality of the provider's deliverables.
- Collaborate and partner with internal stakeholders including Sales, Product, and Content Strategy and be a key representative of the Content Curation team in interactions with clients.
- Maintain key performance indicators measuring the effectiveness and quality of the My Company Today (MCT) newsletters.
- Provide support for Factiva including web maintenance and, when necessary, by creating/updating expert searches and trending topics.
- Assist in the planning of resources for assignments and for any large ad hoc projects together with the Risk & Research Services management team.
- Have an automation mindset by initiating and driving change to existing team workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.
- Support training of future members of staff.
- Write and proofread Due Diligence reports when required.
- Support R&C with translation services as and when required.
Requirements:
- Research skills; and creativity in the pursuit of sources.
- Current news awareness and solid news judgment.
- Boolean search knowledge.
- Excellent English writing skills.
- Fluency in English AND in at least one of the following: Spanish, French, German, Russian, Chinese, Japanese, Korean.
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