Content Delivery Specialist

hace 3 semanas


Madrid, Madrid, España Dow Jones & Company, Inc. A tiempo completo

About the Role:

Dow Jones is seeking a Content Delivery Manager to join our Risk & Research Services team. As a key member of the team, you will be responsible for ensuring that client requests are correctly received, processed, and delivered in a timely manner.

You will collaborate with and support the Risk & Research Services team, Product, Sales, vendors, and clients to ensure seamless communication and delivery of high-quality content.

Key Responsibilities:

  • Ensure My Company Today (MCT) newsletters meet client requirements in terms of content quality, accuracy, timeliness, and completeness.
  • Provide clear, responsive, and proactive communication to clients, ensuring requests from clients and prospective clients are dealt with effectively and in a timely way.
  • Coordinate with service providers and key vendors to guarantee daily operational responsibilities, improve overall workflow, and assess the quality of the provider's deliverables.
  • Collaborate and partner with internal stakeholders including Sales, Product, and Content Strategy and be a key representative of the Content Curation team in interactions with clients.
  • Maintain key performance indicators measuring the effectiveness and quality of the My Company Today (MCT) newsletters.
  • Provide support for Factiva including web maintenance and, when necessary, by creating/updating expert searches and trending topics.
  • Assist in the planning of resources for assignments and for any large ad hoc projects together with the Risk & Research Services management team.
  • Have an automation mindset by initiating and driving change to existing team workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.
  • Support training of future members of staff.
  • Write and proofread Due Diligence reports when required.
  • Support R&C with translation services as and when required.

Requirements:

  • Research skills; and creativity in the pursuit of sources.
  • Current news awareness and solid news judgment.
  • Boolean search knowledge.
  • Excellent English writing skills.
  • Fluency in English AND in at least one of the following: Spanish, French, German, Russian, Chinese, Japanese, Korean.


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