Content Delivery Specialist
hace 1 mes
Dow Jones & Company, Inc. is seeking a Content Delivery Manager to join our Risk & Research Services team. The successful candidate will be responsible for ensuring that client requests are correctly received, processed, and delivered in a timely manner.
Key Responsibilities:
• Ensure My Company Today (MCT) newsletters meet client requirements in terms of content quality, accuracy, timeliness, and completeness.
• Provide clear, responsive, and proactive communication to clients, ensuring requests from clients and prospective clients are dealt with effectively and in a timely way.
• Coordinate with service providers and key vendors to guarantee daily operational responsibilities, improve overall workflow, and assess the quality of the provider's deliverables.
• Collaborate and partner with internal stakeholders including Sales, Product, and Content Strategy and be a key representative of the Content Curation team in interactions with clients.
• Contribute to the onboarding and support of clients including the creation, maintenance, and testing of guidelines and tools that will support the team.
• Maintain key performance indicators measuring the effectiveness and quality of the My Company Today (MCT) newsletters.
• Provide support for Factiva including web maintenance and, when necessary, by creating/updating expert searches and trending topics.
• Assist in the planning of resources for assignments and for any large ad hoc projects together with the Risk & Research Services management team.
• Have an automation mindset by initiating and driving change to existing team workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.
• Support training of future members of staff.
• Write and proofread Due Diligence reports when required.
• Support R&C with translation services as and when required.
Requirements:
• Research skills; and creativity in the pursuit of sources.
• Current news awareness and solid news judgment.
• Boolean search knowledge.
• Excellent English writing skills.
• Fluency in English AND in at least one of the following: Spanish, French, German, Russian, Chinese, Japanese, Korean
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