Retail Training Specialist
hace 2 semanas
Training and Development Specialist
- We are seeking a highly motivated Training and Development Specialist to join our team.
About the Role
The ideal candidate will have experience in training and development, with a focus on retail staff training. They will be responsible for planning, organizing, and implementing training projects that align with company goals.
Key Responsibilities:
- Plan and organize employees' training & development projects in all aspects, with particular focus on Retail store staff training
- Assessment of training needs;
- Design & creation of new training content and materials in new innovative, smart, modern and tailor-made way, aligned with company strategy and goals, making use of all methods, tools and channels available;
- Planning, implementation and facilitation of the company's retail training App channels in order to increase brand Product Knowledge and Customer Service, elevate the brand awareness among store staff, improve training efforts and increase sales;
- Focus on Product Knowledge and retail oriented topics on different aspects, including customer service, store KPIs and performance improvements, team coaching and development, etc.
- Organization of training courses and workshops, as well as communication with external training providers;
- Monitoring of training efficacy through surveys and other ROI analysis methods;
- Working in team with the US Training team and all product lines, businesses and departments at corporate, as well as local HR, Retail and leadership teams in all EU countries;
- Work with and coordinate field Training Store Managers in the different European countries and manage Training store visits and coaching on the field;
- Carry out Training Store Visits and facilitate training sessions in the countries (both in stores and at subsidiaries);
- Organize other cross HR / Training processes, including the performance assessment process, Employer Branding projects, new joiners onboarding, new manager training, etc.
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