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Retail Performance Specialist
hace 2 semanas
Operational Efficiency Specialist
In this role, you will be responsible for optimizing the performance of retail stores across the company's network, leading the store support team, and coordinating process improvement actions in the organization.
You will:
- Evaluate store performance metrics, including sales, customer service, and operational efficiency.
- Develop and implement action plans to address underperforming areas and improve overall store operations.
- Monitor Store performance KPIs and act promptly to maximize store efficiency and effectiveness.
- Work closely with Data analysts to provide data insight, analysis, reporting, and advanced analytics.
- Act as point of contact, collecting needs and relevant information from all back-office departments to timely inform the field.
Main Responsibilities:
- Lead, manage, and develop a team of 15 members, ensuring effective task delegation, clear communication, achievement of performance targets (KPIs), and fostering a collaborative and growth-oriented work environment.
- Support Global / Regional Rex Group projects and pilot new initiatives.
- Collect feedback from field / area managers (e.g., ongoing projects, activities).
- Generate Sales Business insights to support data-driven decisions.
- Monthly reporting on Other Revenue and cash collection activities with a focus on the strategic identification of opportunities and improvement plans.
Requirements:
- Mandatory 10 years of experience in retail or consulting, with expertise in retail / TelCo industries.
- Proven track record in leading, managing, and developing a large team.
- Demonstrated ability to communicate and work with senior management.
- Knowledge of cross-functional business disciplines (sales, marketing, development, legal, HR, information systems, etc.) is required.
- Strong analytical and conceptual skills.
- Self-motivated with a high sense of urgency.
- Proven project implementations with demonstrated process improvement, KPI & financial results.
Benefits:
- A highly dynamic corporate culture where personal contribution is paramount.
- Participation in a goal-driven and highly motivated team with regular team events.
- Individual career planning and customized training and development opportunities.
