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Téléconseiller Relation Client
hace 2 meses
Nous recherchons un professionnel expérimenté pour rejoindre notre équipe de service client.
Missions et responsabilités :
- Répondre aux appels et aux demandes de nos clients français.
- Assurer un premier niveau d'assistance sur le plan technique.
- Organiser des rendez-vous avec nos techniciens pour résoudre les problèmes techniques de nos clients.
- Travailler en étroite collaboration avec nos différents services.
- Écouter les besoins des clients et leur offrir la meilleure solution possible.
Compétences requises :
- Parler le français à un niveau natif, à la fois à l'oral et à l'écrit.
- Parler l'anglais ou l'espagnol à un niveau professionnel, tant à l'oral qu'à l'écrit.
- Avoir de l'expérience dans un domaine lié au service à la clientèle.
- Avoir une bonne élocution ainsi qu'une bonne écoute active.
- Être flexible et aimer relever les défis.
- Être à l'aise avec les outils informatiques.
Avantages de travailler chez Sector Alarm :
- Lieu de travail international de style nordique avec +300 employés venant de 8 pays différents.
- Excellente intégration et formation payée de 4 semaines pour être opérationnel en toute confiance.
- Déjeuner et petit-déjeuner offerts tous les jours dans notre propre cantine.
- Des activités et des évènements organisés régulièrement pour promouvoir un environnement de travail inclusif et social.
- Des opportunités de carrière pour favoriser le développement personnel et professionnel de nos agents.
