IT Service Manager

hace 3 semanas

Madrid, Madrid, España Experteer Content A tiempo completo
Join Our Team as an IT Service Manager

We are seeking a highly skilled IT Service Manager to lead our team in delivering exceptional IT services to our global users and stakeholders. As a key member of our organization, you will be responsible for implementing best practices, ensuring efficient and effective service delivery, and collaborating with regional leads to drive business objectives.

Key Responsibilities:

  • Collaborate with regional leads to implement best practices and ensure efficient and effective service delivery.
  • Provide guidance, coaching, and support to regional IT teams to ensure high performance.
  • Backup assistant for any region that may need support.
  • Oversee the delivery of IT services to meet the needs of global users and stakeholders.
  • Collaborate with Infosys SIAM team.
  • Ensure that SLAs and KPIs are defined, monitored, and met consistently across regions.
  • Manage relationships with internal and external service providers to ensure seamless service delivery.
  • Develop and implement a global IT service strategy aligned with business objectives.
  • Collaborate with regional stakeholders to understand their requirements and priorities.
  • Continuously monitor and evaluate the performance of IT services to identify areas for improvement.
  • Lead service improvement initiatives to enhance service quality, reliability, and user satisfaction.
  • Implement best practices such as ITIL to drive service excellence.
  • Oversee change and release management processes to minimize disruption to IT services.
  • Ensure that changes are assessed, prioritized, and implemented in a controlled manner.
  • Coordinate communication and collaboration between teams and stakeholders involved in change and release activities.
  • Manage incident and problem management processes to minimize the impact of IT incidents on business operations.
  • Manage the day-to-day operations of the service desk and the end-to-end incident management process.
  • Facilitate timely resolution of incidents and problems by coordinating efforts across teams.
  • Conduct RCAs to identify underlying issues and implement corrective actions.
  • Monitor vendor performance and address any issues or concerns proactively.
  • Develop and implement risk mitigation strategies and controls to safeguard IT assets and data.

  • IT Service Manager

    hace 4 semanas

    Madrid, Madrid, España Experteer Content A tiempo completo

    Unlock Your Potential as an IT Service ManagerAt Experteer Content, we're on a mission to revolutionize urban mobility, and we need talented individuals like you to join our team. As an IT Service Manager, you'll play a crucial role in driving our digital transformation and ensuring seamless service delivery to our global users.Key...

  • IT Service Manager

    hace 4 semanas

    Madrid, Madrid, España Experteer Content A tiempo completo

    Unlock Your Potential as an IT Service ManagerAt Experteer Content, we're on a mission to revolutionize urban mobility, and we need talented individuals like you to join our team. As an IT Service Manager, you'll play a crucial role in driving our digital transformation and ensuring seamless service delivery to our global users.Key...

  • IT Service Manager

    hace 3 semanas

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    IT Service ManagerAt Board, we empower enterprises to plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform. With 28 years of experience, we've designed our product with enterprise planning agility in mind and the passionate care of our people as our main driver.Key Responsibilities:Oversee the delivery of IT services...

  • IT Service Manager

    hace 3 semanas

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    IT Service ManagerAt Board, we empower enterprises to plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform. With 28 years of experience, we've designed our product with enterprise planning agility in mind and the passionate care of our people as our main driver.Key Responsibilities:Oversee the delivery of IT services...

  • IT Service Manager

    hace 4 semanas

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    Job Title: IT Service ManagerBoard Deutschland GmbH is seeking a highly skilled IT Service Manager to join our team. As an IT Service Manager, you will be responsible for overseeing the delivery and management of IT services within the organization.Key Responsibilities:Oversee the delivery of IT services to internal stakeholders, ensuring high levels of...

  • IT Service Manager

    hace 4 semanas

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    Job Title: IT Service ManagerBoard Deutschland GmbH is seeking a highly skilled IT Service Manager to join our team. As an IT Service Manager, you will be responsible for overseeing the delivery and management of IT services within the organization.Key Responsibilities:Oversee the delivery of IT services to internal stakeholders, ensuring high levels of...

  • IT Service Manager

    hace 4 semanas

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    IT Service ManagerAt Board, we empower enterprises to plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform. Trusted by thousands of leading organizations, our platform has been designed with enterprise planning agility in mind and is driven by the passionate care of our people.We believe that every colleague brings...

  • IT Service Manager

    hace 4 semanas

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    IT Service ManagerAt Board, we empower enterprises to plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform. Trusted by thousands of leading organizations, our platform has been designed with enterprise planning agility in mind and is driven by the passionate care of our people.We believe that every colleague brings...

  • IT Service Manager

    hace 4 semanas

    Madrid, Madrid, España Board International A tiempo completo

    IT Service Manager Job DescriptionAt Board International, we're seeking a highly skilled IT Service Manager to join our team in Madrid, Spain. As a key member of our IT department, you'll be responsible for overseeing the delivery and management of IT services within the organization.Key Responsibilities:Oversee the delivery of IT services to internal...

  • IT Service Manager

    hace 4 semanas

    Madrid, Madrid, España Board International A tiempo completo

    IT Service Manager Job DescriptionAt Board International, we're seeking a highly skilled IT Service Manager to join our team in Madrid, Spain. As a key member of our IT department, you'll be responsible for overseeing the delivery and management of IT services within the organization.Key Responsibilities:Oversee the delivery of IT services to internal...

  • IT Service Delivery Manager

    hace 4 semanas

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    IT Service Manager Job DescriptionAt Board, we're seeking a skilled IT Service Manager to join our team in Madrid, Spain. As a key member of our IT department, you'll be responsible for overseeing the delivery and management of IT services within the organization.Key Responsibilities:Service Delivery Management: Ensure high levels of customer satisfaction...

  • IT Service Delivery Manager

    hace 4 semanas

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    IT Service Manager Job DescriptionAt Board, we're seeking a skilled IT Service Manager to join our team in Madrid, Spain. As a key member of our IT department, you'll be responsible for overseeing the delivery and management of IT services within the organization.Key Responsibilities:Service Delivery Management: Ensure high levels of customer satisfaction...

  • IT Service Manager

    hace 3 semanas

    Madrid, Madrid, España Tk Elevator Iberica Holding, Sl Unipersonal A tiempo completo

    About UsAt Tk Elevator Iberica Holding, Sl Unipersonal, we prioritize people and teamwork. Our vision is to keep the world moving, and we're committed to making life easier, more efficient, and more comfortable through digitalization.Job DescriptionWe're seeking a talented IT Service Manager to join our team. As a key member of our organization, you'll...

  • IT Service Delivery Manager

    hace 3 semanas

    Madrid, Madrid, España British Airways Plc A tiempo completo

    Are you a seasoned IT professional looking for a new challenge? We're seeking a skilled Service Delivery Manager to join our team at British Airways Plc.The successful candidate will have experience working in a complex, dynamic IT Service Delivery function, with a strong passion for driving continual customer-focused service excellence, business-valued...

  • IT Service Delivery Manager

    hace 4 semanas

    Madrid, Madrid, España Board A tiempo completo

    IT Service Manager Job DescriptionBoard is seeking a skilled IT Service Manager to oversee the delivery and management of IT services within our organization. As a key member of our IT team, you will be responsible for ensuring that IT services meet the needs and expectations of internal stakeholders, including employees and departments, as well as external...

  • IT Service Delivery Manager

    hace 4 semanas

    Madrid, Madrid, España Board A tiempo completo

    IT Service Manager Job DescriptionBoard is seeking a skilled IT Service Manager to oversee the delivery and management of IT services within our organization. As a key member of our IT team, you will be responsible for ensuring that IT services meet the needs and expectations of internal stakeholders, including employees and departments, as well as external...

  • IT Service Delivery Manager

    hace 2 meses

    Madrid, Madrid, España Board A tiempo completo

    IT Service Manager **About the Role** Board is seeking a seasoned IT Service Manager to oversee the delivery and management of IT services within our organization. As a key member of our IT team, you will be responsible for ensuring that IT services meet the needs and expectations of internal stakeholders, including employees and departments, as well as...

  • IT Service Delivery Manager

    hace 2 meses

    Madrid, Madrid, España Board A tiempo completo

    IT Service Manager **About the Role** Board is seeking a seasoned IT Service Manager to oversee the delivery and management of IT services within our organization. As a key member of our IT team, you will be responsible for ensuring that IT services meet the needs and expectations of internal stakeholders, including employees and departments, as well as...

  • Cloud Service Manager

    hace 3 semanas

    Madrid, Madrid, España Vorwerk IT Services Iberica S.L. A tiempo completo

    Job Title: Service Manager CloudVorwerk IT Services Iberica S.L. is seeking a highly skilled Service Manager Cloud to join our team. As a key member of our IT organization, you will be responsible for managing the day-to-day business relationships with various service providers and internal stakeholders for Cloud.Key Responsibilities:Coordinate all...

  • IT Service Delivery Manager

    hace 1 mes

    Madrid, Madrid, España Board A tiempo completo

    IT Service Manager Role at BoardAbout the Role:Board is seeking a skilled IT Service Manager to oversee the delivery and management of IT services within our organization. As a key member of our IT team, you will be responsible for ensuring that IT services meet the needs and expectations of internal stakeholders, including employees and departments, as well...