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Salesforce Business Intelligence Analyst
hace 2 meses
About the Role
We are seeking an experienced Salesforce BI/Data Analyst to join our team at Dynatrace. As a key member of our business systems team, you will play a crucial role in the configuration and design of Salesforce CRMA solutions.
The ideal candidate will have a strong understanding of business requirements and processes, and be able to translate these into innovative reporting solutions that are highly usable, scalable, extensible, and maintainable.
You will work closely with our stakeholders, sales, product, and engineering teams to ensure a seamless solution yields the desired outcomes for the business.
Key Responsibilities
- Design and develop Salesforce CRMA solutions that meet business requirements and processes.
- Develop data flows, recipes, and complex dashboards using SAQL queries in TCRM.
- Build, maintain, and migrate TCRM assets into the Salesforce ecosystem.
- Implement and maintain security measures, including row-level and object-level security within Salesforce and CRM Analytics environments.
- Stay up-to-date with the latest Salesforce CRMA features and functionalities and incorporate them into solutions as appropriate.
Requirements
- Bachelor's degree in computer science, software engineering, MIS, or related field.
- 4 years of experience with Salesforce CRMA (formerly known as Tableau CRM & Einstein Analytics).
- Experience with SOQL/SOSL/SAQL required.
- Experience with Visualforce and APEX is a plus. Solid understanding of CRMA and Salesforce Objects and pulling data from key objects for proper representation.
- Solid understanding of CRMA integrations and connectors with other applications (e.g. Power Platform, Power Automate, Snowflake, AWS, etc.).
- CRMA certifications (CRMA, Tableau CRM, or Einstein Analytics certifications) are highly preferred.
- Salesforce certifications: Admin, Advanced Admin, Platform Builder, Einstein, Sales Cloud are nice to have and very useful.
- Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.
- Understanding of broader systems engineering concepts including data structures, data modeling, database schemas.
- Experience working in an Agile/Scrum environment.
About Dynatrace
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
