Holiday Experience Specialist
hace 1 semana
Company Overview
Jet2 Limited is a leading UK-based travel company that prides itself on delivering exceptional customer experiences. Our team of dedicated professionals work together to provide unparalleled service to our valued customers.
Salary
We offer an excellent annual salary, estimated at €25,000-€30,000 per year, depending on experience and qualifications. In addition to a competitive salary, we also provide fully paid training and IT equipment to ensure you have the skills and tools needed to excel in your role.
Job Description
As a Holiday Experience Specialist based in Cadiz, Spain, you will play a vital part in sharing local knowledge, delivering outstanding customer service, and enhancing our customers' holiday by introducing them to our experiences on offer. Your responsibilities will include:
- Working as One Team with internal & external stakeholders to deliver VIP industry-leading Customer Service to our all-important customers.
- Create Memories for our customers in resort, ensuring we are on hand at their accommodation and resolve any issues they experience during their holiday.
- Utilise a Sales through Service approach by recommending local experiences and attractions to match our customers' needs.
- Take Responsibility by supporting with any disruption, serious emergencies in resort & customer escalations.
- Be the face of Jet2holidays during scheduled hotel visits and virtually, via video call, for any urgent queries.
- Be Present by maximising branding opportunities within our hotels and resorts.
- Work as One Team supporting our Airport operation working in arrivals & departures.
Required Skills and Qualifications
To be successful in this role, you will need:
- Full right to work documents for Spain.
- Living in the destination or willing to source your own accommodation.
- A valid driver's license and access to your own motorised vehicle/car for work purposes.
- Flexible availability to work a range of hours, including early starts, late finishes, split shifts & weekends.
Benefits
We offer a range of benefits, including:
- Excellent salary with annual pay review.
- Fully paid training & IT equipment.
- Career progression & development across Jet2.Com & Jet2holidays.
- 31 days holiday entitlement per annum.
- Discounts on Jet2.Com & Jet2holidays flights & holidays.
- Recommend a friend bonus scheme.
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