Customer Support Specialist

hace 4 semanas


Cádiz, Cádiz, España Thinkcyte A tiempo completo
Customer Technical Support Specialist

At ThinkCyte, we are committed to delivering exceptional customer experiences through our innovative solutions. As a Customer Technical Support Specialist, you will play a vital role in ensuring our customers receive top-notch technical support for our instruments.

Key Responsibilities:
  • Respond to customer inquiries via phone and email, identifying and resolving instrument-related issues of moderate complexity.
  • Document customer interactions accurately in our CRM system.
  • Participate in education programs to maintain technical proficiency with product evolution.
  • Manage customer satisfaction by instilling confidence in our products and services.
  • Train and manage outsourced customer service providers.
  • Communicate effectively with peers, management, and other departments to identify business opportunities.
  • Ensure compliance with regulatory requirements and EH&S policies.
Requirements:
  • Associate's degree or equivalent experience in an engineering or manufacturing discipline.
  • 2+ years of experience in a helpdesk or similar technical function, preferably in the life sciences industry.
  • Basic understanding of PC operating systems and ability to learn other technical operating systems.
  • Working knowledge of data tracking systems such as SAP and/or CRM.

ThinkCyte is an equal opportunities employer.



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