Reservations Agent
hace 1 mes
At Vosaio Travel Spain, we are seeking a highly skilled and organized Agente de Reservas to join our team. As a key member of our operations department, you will be responsible for managing and confirming reservations for transportation, restaurants, and attractions.
Key Responsibilities:- Manage and confirm reservations using the VOSAIO booking system.
- Handle incoming mail and respond to customer inquiries in a timely and professional manner.
- Coordinate with the operations department to ensure timely and quality service delivery.
- Check availability, assign spaces, and confirm bookings with suppliers.
- Inform operations department of any changes, such as fully booked dates or closures, and arrange alternatives.
- Process cancellations and modifications, and communicate updates to relevant departments.
- Participate in fam trips to gather information about new destinations and services.
- Provide the quotation department with pricing and service details as needed.
- Source new suppliers, negotiate group rates, and maintain competitive pricing for contracted services.
- Update product and supplier information in the VOSAIO system.
- Ensure all final booking details are accurate for smooth execution.
- Verify supplier invoices match the booked service prices.
- Collaborate with the accounts department on Pro forma invoices for pre booked services.
- Handle complaints, offering solutions to maintain client satisfaction.
- Be willing to take on additional tasks as requested by management.
Requirements:
- Proficient in French or German (professional level)
- Hybrid work arrangement
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