Travel Agent

hace 2 meses

Madrid, Madrid, España Vosaio Travel Spain A tiempo completo

About the Role:

Vosaio Travel Spain is seeking a skilled Travel Agent to join our team in Madrid. As a key member of our operations department, you will be responsible for managing and confirming reservations for transportation, restaurants, and attractions using our VOSAIO booking system.

Key Responsibilities:

  • Manage and confirm reservations for clients, ensuring timely and quality service delivery.
  • Handle incoming inquiries and respond to customer needs, meeting their expectations.
  • Coordinate with the operations department to ensure seamless service delivery.
  • Check availability, assign spaces, and confirm bookings with suppliers, ensuring all confirmations are properly archived.
  • Inform operations department of any changes, such as fully booked dates or closures, and arrange alternatives.
  • Process cancellations and modifications, and communicate updates to relevant departments.
  • Participate in familiarization trips to gather information about new destinations and services.
  • Provide the quotation department with pricing and service details as needed.
  • Source new suppliers, negotiate group rates, and maintain competitive pricing for contracted services.
  • Update product and supplier information in the VOSAIO system.
  • Ensure all final booking details are accurate for smooth execution.
  • Verify supplier invoices match the booked service prices.
  • Collaborate with the accounts department on pro forma invoices for pre-booked services.
  • Handle complaints, offering solutions to maintain client satisfaction.
  • Be willing to take on additional tasks as requested by management.
  • Communicate clearly and effectively in both the native language and a foreign language, especially verbally.

Requirements:

  • Proficient in French or German - professional level
  • Hybrid work arrangement

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