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We are seeking a highly skilled Senior User Researcher to play a strategic role across all stages of our design thinking process. As a key member of our team, you will work closely with UX Designers and Product teams to deliver best-in-class experiences.
Key Responsibilities- Develop and drive innovative research strategies that inform product development and feature prioritization
- Lead and manage the research roadmap, aligning it with business OKRs and stakeholder expectations
- Collaborate with the Head of Design to evolve and implement research and customer principles at Vonage
- Provide guidance and mentorship on research methodologies to members of the Design team, Product teams, and Engineering teams
- Establish and maintain research best practices, ensuring high-quality outputs across all projects
- Translate complex research findings into actionable insights for various stakeholders
- Contribute to the broader UX community through thought leadership and knowledge sharing
- Extensive experience in user research, with a proven track record of impact in product development
- Deep expertise in a wide range of research methodologies and their practical applications
- Strong strategic thinking, able to connect user needs with business objectives and product strategy
- Excel at synthesising complex data sets and communicating insights to diverse audiences
- Demonstrated ability to influence and guide non-research teams in adopting user-centric approaches
- Adept at stakeholder management and can influence decision-making at all levels of the organisation
- Unlimited paid annual leave
- Flexible working hours
- Company pension
- Life assurance
- Income Protection
We value disruptive innovation, getting things done, and working with passion and integrity. We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees. We strive for passion and integrity, both personally and professionally. We have achieved significant growth by hiring exceptional people. We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach.
