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Senior Application Support Specialist

hace 2 meses

Barcelona, Barcelona, España Dynatrace A tiempo completo
Job Title: Senior Application Support Analyst

We are seeking a highly skilled Senior Application Support Analyst to join our global Business Systems team. As a key member of our team, you will provide tier 2/3 support for the global SAP-SuccessFactors application, resolving production support tickets, addressing logged issues, managing users, and coordinating escalations as necessary.

Key Responsibilities:
  • Identify opportunities for application enhancement to improve efficiency and resilience.
  • Manage all aspects of users' application security, including profiles, roles, permissions, and sharing rules in SuccessFactors.
  • Prepare and execute manual data migrations as requested.
  • Configure system settings, workflows, and processes to meet specific business requirements.
  • Update and document knowledge base articles and system process flows as required.
  • Collaborate with cross-functional teams to ensure smooth integration between SuccessFactors modules and other HR systems.
  • Proactively identify opportunities for process improvement and optimization within the SuccessFactors environment.
  • Stay informed about system updates and industry best practices to enhance system capabilities.
  • Contribute to the bi-annual SuccessFactors release management process.
  • Create and maintain custom reports and dashboards to provide key HR metrics and analytics.
  • Work with stakeholders to understand reporting requirements and deliver actionable insights.
  • Support the broader production team by triaging issues for other business applications.
  • Work closely and effectively with business stakeholders, development teams, and other run-team members to ensure application performance and end-user satisfaction.
Qualifications:
  • Advanced knowledge of SAP-SuccessFactors Administrator credentials.
  • Strong organizational and communication skills.
  • Experience with ITIL/ITSM processes, SDLC best practices, ticketing systems, and data tools.
  • Prior experience with additional business applications is a plus.
  • Excellent ability to work across the organization with users at various levels of application proficiency.
  • Passion to work within a fast-paced, high-energy, high-tech environment.
  • Must have very good written and verbal communication skills.
  • Must be self-motivated and proactive.
  • Comfortable working on a variety of simple to complex projects.
  • Prior experience with Agile methodology.
  • Bachelor's Degree in Computer Engineering, Business Administration, or Information Systems preferred.
About Dynatrace:
  • A one-product software company creating real value for the largest enterprises and millions of end customers globally.
  • Working with the latest technologies and at the forefront of innovation in tech on scale.
  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.
  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A truly international mindset shaped by the diverse personalities, expertise, and backgrounds of our global team.
  • A relocation team eager to help you start your journey to a new country.
  • Attractive compensation packages and stock purchase options with numerous benefits and advantages.