Senior Technical Program Manager

hace 2 semanas

Madrid, Madrid, España Celonis Se A tiempo completo
About Celonis SE

Celonis SE is a global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes.

The Role

We are seeking a highly skilled Senior Technical Program Manager to join our Engineering Operations Technical Program Management Team. As a key member of our team, you will lead cross-functional technical customer escalations inside of the Product and Engineering department, working closely with Engineering, Product, Design, and QA teams to ensure prompt resolution.

Key Responsibilities
  • Lead multidisciplinary cross-functional engineering escalation programs in every area of the product.
  • Break down escalations into several projects and coordinate across functional areas to deliver effectively and promptly.
  • Owning the PnE customer escalation end-to-end.
  • Leverage technical acumen to investigate, understand, and describe the customer's experience, with a focus on translating into engineering working packages.
  • Lead new feature customer adoption with strategic customers in collaboration with Product and Engineering and Go To Market, identifying product gaps and work on prioritization in the roadmap.
  • Management of technical discussions and strategic decision-making involving escalations and feature adoption.
  • Advocate complex business and technical Escalation concepts with Engineering Leadership and Executive Management.
  • Propose the best course of action and optimal technical solutions to solve issues at the customer side.
  • Analyzing and organizing resources and bandwidth in Engineering to ensure prompt resolution.
  • Strengthening the customer feedback loop with Engineering during the escalation period to ensure timely resolution of issues, organizing and driving customer calls.
  • Streamline the Engineering escalation process and work with the Engineering teams on prevention tactics for future escalations on a data-driven approach.
Requirements
  • 5+ years of experience in Technical Program Management in SaaS software companies, preferably in escalations and/or development projects.
  • Master's degree in Computer Science or equivalent experience skillset.
  • Experience dealing with large-scale, technologically complex accounts which are constantly challenging the product capabilities.
  • Experience facilitating decision-making by identifying key stakeholders surfacing the required information to make critical decisions.
  • Demonstrated experience in qualifying and prioritizing incoming requests from high-priority clients, stakeholders, and business leaders.
  • In-depth technical skills from experience working in Engineering organizations.
  • In-depth knowledge of technical trends within Big Data and Cloud Computing.
  • Ability to clearly and accurately communicate program status, issues, dependencies, and risks to leadership and other program stakeholders beyond Product Engineering.
  • Excellent problem-solving ability.
  • You can find practical, simple solutions to complicated problems without sacrificing quality.
  • You have an entrepreneurial spirit, are self-sufficient, able to operate in a fluid, ambiguous environment, and value teamwork.
About Us

Celonis SE has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience, and reduce carbon emissions. Our Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes.

For the first time, everyone in an organization has a common language about how the business works, visibility into where value is hidden, and the ability to capture it. Celonis SE is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

  • Senior Technical Program Manager

    hace 2 semanas

    Madrid, Madrid, España Celonis A tiempo completo

    Job SummaryCelonis is seeking a highly skilled Senior Technical Program Manager to join our Engineering Operations Technical Program Management Team in Madrid, Spain. As an Escalations TPM, you will lead cross-functional technical customer escalations inside of the Product and Engineering department, working closely with Engineering, Product, Design, and QA...

  • Senior Technical Program Manager

    hace 2 semanas

    Madrid, Madrid, España Celonis A tiempo completo

    Job SummaryCelonis is seeking a highly skilled Senior Technical Program Manager to join our Engineering Operations Technical Program Management Team in Madrid, Spain. As an Escalations TPM, you will lead cross-functional technical customer escalations inside of the Product and Engineering department, working closely with Engineering, Product, Design, and QA...

  • Senior Technical Program Manager

    hace 1 semana

    Madrid Centro, Madrid, España TomTom A tiempo completo

    Technical Program Manager IITomTom is seeking a highly skilled Technical Program Manager II to lead our Map Platform software engineering organization.About the RoleWe value innovation, collaboration, and a passion for excellence. As a leader in geolocation solutions, we offer exciting innovation opportunities and the chance to work with cutting-edge...

  • Senior Technical Program Manager

    hace 1 semana

    Madrid Centro, Madrid, España TomTom A tiempo completo

    Technical Program Manager IITomTom is seeking a highly skilled Technical Program Manager II to lead our Map Platform software engineering organization.About the RoleWe value innovation, collaboration, and a passion for excellence. As a leader in geolocation solutions, we offer exciting innovation opportunities and the chance to work with cutting-edge...

  • Senior Technical Program Manager

    hace 4 días

    Madrid, Madrid, España Importante Empresa A tiempo completo

    About the RoleWe're Importante Empresa, a global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. Our mission is to unlock productivity by placing data and intelligence at the core of business processes. As a Senior Technical Program Manager, you'll play a key role in driving cross-functional programs and ensuring smooth...

  • Senior Technical Program Manager

    hace 4 días

    Madrid, Madrid, España Importante Empresa A tiempo completo

    About the RoleWe're Importante Empresa, a global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. Our mission is to unlock productivity by placing data and intelligence at the core of business processes. As a Senior Technical Program Manager, you'll play a key role in driving cross-functional programs and ensuring smooth...

  • Senior Technical Program Manager

    hace 2 semanas

    Madrid, Madrid, España Celonis A tiempo completo

    About the RoleCelonis is seeking a highly skilled Senior Technical Program Manager to join our Engineering Operations Technical Program Management Team. As a key member of our team, you will be responsible for leading cross-functional technical customer escalations and hypercare projects across all areas of our product.Key ResponsibilitiesLead...

  • Senior Technical Program Manager

    hace 2 semanas

    Madrid, Madrid, España Celonis A tiempo completo

    About the RoleCelonis is seeking a highly skilled Senior Technical Program Manager to join our Engineering Operations Technical Program Management Team. As a key member of our team, you will be responsible for leading cross-functional technical customer escalations and hypercare projects across all areas of our product.Key ResponsibilitiesLead...

  • Senior Technical Program Manager

    hace 2 semanas

    Madrid, Madrid, España Celonis A tiempo completo

    About the RoleCelonis is seeking a highly skilled Senior Technical Program Manager to join our Engineering Operations Technical Program Management Team. As a key member of our team, you will be responsible for leading strategic customer escalation and hypercare projects across all areas of our product.Key ResponsibilitiesLead cross-functional technical...

  • Senior Technical Program Manager

    hace 2 semanas

    Madrid, Madrid, España Celonis A tiempo completo

    About the RoleCelonis is seeking a highly skilled Senior Technical Program Manager to join our Engineering Operations Technical Program Management Team. As a key member of our team, you will be responsible for leading strategic customer escalation and hypercare projects across all areas of our product.Key ResponsibilitiesLead cross-functional technical...

  • Senior Technical Program Manager

    hace 2 semanas

    Madrid, Madrid, España TomTom A tiempo completo

    About the RoleTomTom is seeking a highly skilled Technical Program Manager to join our Map Platform software engineering organization. As a leader in geolocation solutions, we offer exciting innovation opportunities and the chance to work with cutting-edge technology.At TomTom, we value innovation, collaboration, and a passion for excellence. If you are a...

  • Senior Technical Program Manager

    hace 2 semanas

    Madrid, Madrid, España TomTom A tiempo completo

    About the RoleTomTom is seeking a highly skilled Technical Program Manager to join our Map Platform software engineering organization. As a leader in geolocation solutions, we offer exciting innovation opportunities and the chance to work with cutting-edge technology.At TomTom, we value innovation, collaboration, and a passion for excellence. If you are a...

  • Senior Technical Program Manager

    hace 2 semanas

    Madrid, Madrid, España Celonis A tiempo completo

    **About Celonis**Celonis is the global leader in Process Mining technology and a fast-growing SaaS firm. We believe that data and intelligence should be at the core of business processes, and we're looking for a skilled Technical Program Manager to join our Engineering Operations team.**The Team**You'll be part of our Engineering Operations Technical Program...

  • Senior Technical Program Manager

    hace 2 semanas

    Madrid, Madrid, España Celonis A tiempo completo

    **About Celonis**Celonis is the global leader in Process Mining technology and a fast-growing SaaS firm. We believe that data and intelligence should be at the core of business processes, and we're looking for a skilled Technical Program Manager to join our Engineering Operations team.**The Team**You'll be part of our Engineering Operations Technical Program...

  • Senior Technical Program Manager

    hace 1 semana

    Madrid Centro, Madrid, España Importante empresa A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Program Manager to join our Engineering Organization at Importante empresa. As a key member of our team, you will be responsible for driving cross-functional programs and projects in the area of Platform, Infrastructure, Deployments, Security, and SRE.Key ResponsibilitiesLead multidisciplinary...

  • Senior Technical Program Manager

    hace 1 semana

    Madrid Centro, Madrid, España Importante empresa A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Program Manager to join our Engineering Organization at Importante empresa. As a key member of our team, you will be responsible for driving cross-functional programs and projects in the area of Platform, Infrastructure, Deployments, Security, and SRE.Key ResponsibilitiesLead multidisciplinary...

  • Senior Technical Program Manager

    hace 3 semanas

    Madrid, Madrid, España TomTom A tiempo completo

    About the RoleTomTom is seeking a highly skilled Technical Program Manager to join our Map Platform software engineering organization.As a leader in geolocation solutions, we offer exciting innovation opportunities and the chance to work with cutting-edge technology.At TomTom, we value innovation, collaboration, and a passion for excellence.We are looking...

  • Senior Technical Program Manager

    hace 3 semanas

    Madrid, Madrid, España TomTom A tiempo completo

    About the RoleTomTom is seeking a highly skilled Technical Program Manager to join our Map Platform software engineering organization.As a leader in geolocation solutions, we offer exciting innovation opportunities and the chance to work with cutting-edge technology.At TomTom, we value innovation, collaboration, and a passion for excellence.We are looking...

  • Technical Program Manager

    hace 1 día

    Madrid, Madrid, España TomTom A tiempo completo

    Drive Complex Programs to SuccessAs a Technical Program Manager at TomTom, you will be responsible for driving complex technological programs to meet company objectives. This involves creating momentum and collective buy-in within the organization to ultimately ship the program or product.Key ResponsibilitiesProgram Alignment: Ensure alignment of the...

  • Technical Program Manager

    hace 2 días

    Madrid, Madrid, España TomTom A tiempo completo

    Drive Complex Programs to SuccessAs a Technical Program Manager at TomTom, you will be responsible for driving complex technological programs to meet company objectives. This involves creating momentum and collective buy-in within the organization to ultimately ship the program or product.Key ResponsibilitiesProgram Alignment: Ensure alignment of the...