Quality Assurance Specialist

hace 2 días

Madrid, Madrid, España Empresa Reconocida A tiempo completo
Quality Assurance Representative

Empresa Reconocida is seeking a highly skilled Quality Assurance Representative to join our team. As a Quality Assurance Representative, you will play a critical role in ensuring the highest level of quality in our customer interactions.

Key Responsibilities:
  • Monitor and evaluate customer interactions across various channels to ensure compliance with company procedures.
  • Perform in-depth analysis on set topics as requested by the wider business.
  • Interact with internal and external stakeholders to provide feedback and drive improvements based on quality monitoring and analysis.
  • Achieve and maintain set Quality Assurance KPI targets by creating a successful collaboration with our BPO Quality Assurance teams.
Requirements:
  • Excellent communication skills in German (preferably native) & English (advanced) - both written and spoken.
  • Excellent analytical skills - Excel, Google Sheets.
  • Assertiveness and can-do attitude.
  • Experience in providing feedback at a professional level is a plus.
  • Have an eye for detail.
What We Offer:
  • Multicultural & Multi-lingual team environment.
  • Independent and flexible working hours.
  • Smart Working Policy.

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