Senior Project Manager
hace 3 días
At GTT Communications, Inc., we are seeking a highly skilled Senior (Lead) Project Manager to join our team. As a key member of our Project Management team, you will be responsible for delivering complex projects to a high standard, ensuring client satisfaction, and driving business growth.
Main Responsibilities:- Ensure commitments made during the sales engagement process are delivered by the EU and US Service Delivery and wider teams.
- Work closely with the Project Management team, the Service Delivery Teams, the Pre-Sales Support team, regional Sales Teams, and regional Operational teams to ensure all aspects of client experience are aligned.
- Deliver complex projects assigned to the Senior Lead Project Manager to high levels of client satisfaction and financial acumen expected of the GTT delivery teams.
- Oversee the quality and client satisfaction of complex projects assigned to other project managers.
- Assure compliance with Quality Gates Principles as per the GTT PM Methodology.
- Manage virtual teams of Project Managers assigned to support the Senior Lead Project Manager.
- Report weekly on the RAG status of complex projects in Europe.
- Business travel to participate in customer meetings and flexibility of working hours.
- Build and manage European Service Delivery collateral that demonstrates the GTT approach to complex project management.
- Minimize GTT's commercial and legal risk and exposure on all complex projects during the delivery phase.
- Align with the Directors, Project Management, to support alignment of the Global GTT PM community.
- Ensure that any bespoke delivery requirements that are agreed and approved during the sales process are delivered.
- Work with the sales community to provide support in the pre-sales phase.
- Positive, upbeat, and approachable by all colleagues and clients.
- Committed team player who values their team members.
- Persuasive, influential, and effective communicator.
- Excellent time, risk, and issues management and prioritization skills.
- Personal focus on continuous improvement and innovation.
- Evidence of ability to manage C-suite interactions with clients, vendors, partners, and internal GTT departments.
- Strong understanding of ICT or networking principles.
- Excellent presentation, written, and oral communication skills in English and preferably another relevant European language.
- Excellent matrix management and ability to build strong cross-departmental relationships.
- Proven ability to manage projects from business case through to implementation.
- Bachelor's degree, or higher, or significant experience from a telecoms background.
- ITIL qualifications highly desirable.
- Prince II practitioner or equivalent Project Management qualification (PMI, etc).
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