Empleos actuales relacionados con Senior Technical Support Engineer, Platinum - Madrid Centro, Madrid - Palo Alto Networks
-
Senior Technical Support Engineer, Platinum
hace 3 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoOur MissionProtecting the digital way of life is at the heart of everything we do at Palo Alto Networks. Our vision is a world where each day is safer and more secure than the one before. We're a company that challenges the status quo and looks for innovators who share our passion for shaping the future of cybersecurity.Who We Are At Palo Alto Networks, we...
-
Senior Technical Support Engineer, Gold
hace 2 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob SummaryWe are seeking a skilled Platinum Support Engineer to join our team at Palo Alto Networks. As a critical member of our technical support team, you will provide exceptional post-sales technical support to our valued customers. Your expertise in routing, switching, and security protocols will be instrumental in addressing complex issues and ensuring...
-
Senior Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Empresa Reconocida A tiempo completo**Our Mission**At Empresa Reconocida, our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We have a vision of a world where each day is safer and more secure than the one before. We're not here for easy goals, but for better. We're a company built on challenging and disrupting the way things are done, and we're...
-
Senior Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoAt Palo Alto Networks, we're committed to protecting our digital way of life. As a Senior Technical Support Specialist, you'll work with our valued customers to address their complex post-sales concerns, analyzing situations and data to provide in-depth evaluations.You'll be a critical thinker, understanding methods, techniques, and evaluation criteria to...
-
Senior Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoOur MissionPalo Alto Networks is committed to being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the...
-
Senior Technical Support Engineer
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Senior Technical Support Engineer - EMEAAt Palo Alto Networks, we're committed to protecting the digital way of life. As a Senior Technical Support Engineer in our EMEA region, you'll play a critical role in delivering exceptional customer support and ensuring the success of our clients.Key Responsibilities:Provide Tier 3 level technical support...
-
Senior Technical Support Engineer
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Senior Technical Support Engineer - EMEAAt Palo Alto Networks, we're committed to protecting the digital way of life. As a Senior Technical Support Engineer in our EMEA region, you'll play a critical role in delivering exceptional customer support and ensuring the success of our clients.Key Responsibilities:Provide Tier 3 level technical support...
-
Senior Technical Support Specialist
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Palo Alto Networks. As a key member of our support team, you will work closely with our valued customers to address their complex technical concerns and provide expert guidance on our cybersecurity solutions.Key ResponsibilitiesProvide technical support and...
-
Senior Technical Support Specialist
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Palo Alto Networks. As a key member of our support team, you will work closely with our valued customers to address their complex technical concerns and provide expert guidance on our cybersecurity solutions.Key ResponsibilitiesProvide technical support and...
-
Senior Technical Support Specialist
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Senior Technical Support EngineerAbout the Role:We are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our support team, you will provide top-notch technical support to our EMEA-based customers via phone, email, and web.Your Responsibilities:Provide Tier 3 level technical...
-
Senior Technical Support Specialist
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Senior Technical Support EngineerAbout the Role:We are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our support team, you will provide top-notch technical support to our EMEA-based customers via phone, email, and web.Your Responsibilities:Provide Tier 3 level technical...
-
Senior Technical Support Engineer
hace 3 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our Technical Support team, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.Key ResponsibilitiesProvide Tier 3 level technical support...
-
Senior Technical Support Specialist
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Senior Technical Support EngineerAt Palo Alto Networks, we're committed to delivering exceptional customer experiences. As a Senior Technical Support Engineer, you'll play a critical role in ensuring our customers receive top-notch support for their complex post-sales concerns.Your Key Responsibilities:Provide technical support to customers and...
-
Senior Technical Support Specialist
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Senior Technical Support EngineerAt Palo Alto Networks, we're committed to delivering exceptional customer experiences. As a Senior Technical Support Engineer, you'll play a critical role in ensuring our customers receive top-notch support for their complex post-sales concerns.Your Key Responsibilities:Provide technical support to customers and...
-
Senior Technical Support Engineer
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and expertise.Key ResponsibilitiesProvide technical support to customers and...
-
Senior Technical Support Engineer
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and expertise.Key ResponsibilitiesProvide technical support to customers and...
-
Senior Technical Support Engineer
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our Technical Support team, you will provide post-sales technical support to our End User Customers via phone, email, and web.Your ResponsibilitiesProvide Tier 3 level technical support to customers and partnersConfigure,...
-
Senior Technical Support Engineer
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our Technical Support team, you will provide post-sales technical support to our End User Customers via phone, email, and web.Your ResponsibilitiesProvide Tier 3 level technical support to customers and partnersConfigure,...
-
Senior Technical Support Engineer
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RolePalo Alto Networks is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our Technical Support team, you will provide post-sales technical support to our End User Customers via phone, email, and web.Your ResponsibilitiesProvide Tier 3 level technical support to customers and partnersConfigure,...
-
Senior Technical Support Engineer
hace 1 mes
Madrid, Madrid, España Empresa Reconocida A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Empresa Reconocida. As a key member of our technical support team, you will play a critical role in providing exceptional support to our valued customers.Key ResponsibilitiesProvide technical support to customers and partners, addressing complex post-sales...
Senior Technical Support Engineer, Platinum
hace 2 meses
Palo Alto Networks is seeking a highly skilled Platinum Support Engineer to join our team. As a critical member of our technical support team, you will work closely with our valued Platinum customers to address their complex post-sales concerns.
Key Responsibilities- Provide expert technical support, configurations, troubleshooting, and standard methodologies to customers via phone, email, and web.
- Meet enhanced response SLAs for customers who purchase our Platinum Support Offering.
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups completed in a timely manner.
- Utilize fault isolation and root cause analysis skills to diagnose and resolve complex technical issues.
- Work with ETAC and Engineering to resolve customer issues.
- Have a thorough understanding of software release and bug cycles.
- Conduct multi-vendor troubleshooting.
- Have visibility across the entire organization and Executive Leadership.
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base.
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing.
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc.
- Travel may be required to customer sites in the event of a critical situation.
- Required experience with TCP/IP.
- Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols.
- In-depth experience in routing and switching (OSPF, BGP, VLAN, STP).
- Experience with security (IPSEC, SSL-VPN, NAT, GRE).
- Prior experience in similar vendor Technical Support Centers.
- Experience with Authentication Protocols a plus (Radius / TACACS).
- Excellent written and verbal communication skills.
- Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products a plus.
Palo Alto Networks is a trailblazer in the cybersecurity industry, committed to providing the best customer support in the industry. We're a diverse team of innovators who challenge the status quo and strive to make a difference in the world. We're committed to providing reasonable accommodations for all qualified individuals with a disability and are an equal opportunity employer.
