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Dutch Technical Support Specialist
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We are seeking a highly skilled and customer-focused Technical Support Agent to join our team at Buscojobs España. As a Technical Support Agent, you will play a critical role in providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.
Key Responsibilities- Customer Support: Provide timely and effective support to customers via various channels, including phone, email, and chat.
- Technical Troubleshooting: Troubleshoot and resolve technical issues related to our products and services.
- Case Management: Manage and escalate cases as necessary, ensuring that customer issues are resolved in a timely and professional manner.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless issue resolution and customer satisfaction.
- Continuous Improvement: Identify areas for improvement and implement changes to processes and procedures to enhance customer experience and support efficiency.
- Language Skills: Fluent in Dutch and working proficiency in English.
- Technical Skills: Ability to use desktop computer systems, internet applications, and MS Office.
- Education: High School diploma or equivalent.
- Soft Skills: Excellent communication skills, strong problem-solving skills, and a customer-centric approach.
As a Technical Support Agent at Buscojobs España, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to grow and develop your skills. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
