Dutch Payroll Lead Specialist
hace 1 mes
We are seeking a highly skilled Dutch Payroll Lead Specialist to join our team at Alight. The successful candidate will be responsible for supporting the country and using their functional and technical expertise to support the operational teams in meeting client deadlines.
Key Responsibilities- Support Managers with client engagement, ensuring all information is accurate and provided on time.
- Support the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager.
- Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized.
- Lead projects designed to improve customer satisfaction and business performance.
- Provide daily functional support to the teams, to support the successful delivery of payrolls.
- Responsible for the maintenance of the Country Solution workbook.
- Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.
- Responsible for the resolution of Technical / Functional issues escalated from the team and ensuring all system issues / defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and / or Products can investigate.
- Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes.
- Responsible for Year End to ensure deadlines are met successfully.
- Proactively identify upsell opportunities.
- Support Management with the resolution of client escalations, along with lessons learnt.
- Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.
- Ensure Alight Security Standards are adhered to and followed.
- Ability to recognize and deal appropriately with sensitive and confidential information.
- Time Recording to be completed on time and accurately.
- Contribute to team meetings and raise any issues immediately to your Operations Manager.
- Ensure you are up to date with all Alight announcements and communications.
- Build good relationships with all lines of businesses.
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