Risk Specialist

hace 6 días

Laza, Orense, España Teleperformance Spain A tiempo completo

Job Summary

Teleperformance Spain is seeking a highly skilled Risk Specialist to join our team in Barcelona. As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with navigating the world of payments.

Key Responsibilities

  • Verify all required details have been submitted with the application for processing.
  • Examine and validate the identity of the merchant to ensure the information submitted is valid.
  • Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
  • Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
  • Investigate and compare the items sold on the merchant's website to information provided on the product description, merchant industry, and charges.
  • Reference an internal supportability list provided by our clients and judge whether the merchant is in compliance with their guidelines.
  • Ensure no items being sold on the merchant's site violate these guidelines.
  • Categorize the business using a list of guidelines, identifying businesses as supportable, prohibited, or in need of small changes to their business model.

Requirements

  • Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
  • Fluent in English (C1 or higher).
  • Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
  • Capacity for showing empathy, remembering there is a person behind the business and aren't overly harsh in your assessments.
  • Efficiency working in a fast-paced, high-volume environment.
  • Comfortable making decisions based on incomplete or ambiguous information.
  • Persistent and thorough, willing to go the extra mile to understand specific cases and examine underlying causes.
  • Collaboration with team members and affinity to share knowledge and best practices to help the team succeed.

Desired Qualifications

  • Experience with payments, risk, compliance, or the financial industry.
  • Previous background in a role supporting users at a technology company.
  • Well-versed in an investigative role involving decision-making.

What We Offer

  • 38.5 hours/week, from Monday to Sunday from 9.00h to 20.00h (2 week-ends off/month).
  • 6 month contract.
  • Salary: € gross/year.
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements and personal development.
  • International business casual environment.
  • Competitive Benefits package.

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