Customer Success Engineer
hace 4 semanas
About Openbravo
Openbravo is a dynamic and modern enterprise software company that helps retail and restaurant chains to be more competitive through the adoption of a flexible mobile and cloud-based unified commerce platform.
Job Overview
We are seeking a Customer Success – Support Engineer to work within the Customer Success Unit organization providing technical consultancy, development and support services to our clients and partners network operating worldwide.
Key Responsibilities
- Deliver technical support and services to our customers and network of partners worldwide, driving problems to resolution and ensuring the satisfaction of our customers, especially the Gold Client ones.
- Troubleshoot the reported issues on time ensuring 24*7 service is always delivered for critical issues in accordance with the Openbravo SLAs.
- Provide clear communication of problem status maintaining high levels of courtesy and professionalism.
- Ensure service quality levels are maintained and improved, contributing to boosting the Customer's service experience.
- Perform other duties as assigned inside the Customer Success Unit.
Requirements
- BS or MS in Computer Science, Industrial Engineering or Telecommunications.
- POS/Retail and/or business software applications related experience.
- Data Base Knowledge/experience.
- Knowledge/experience in software development with the following technologies is a valuable plus:
- Java Platform and/or all tiers of an enterprise web application.
- Programming concepts including MVC architecture.
- User Interface technologies: XML, HTML, HTML5/Application Cache /WebSQL, Backbone, Enyo.
- Good written and oral communication skills in English and French are a must.
- Analytical thinking & detail-oriented.
- Proven ability to meet/exceed deadlines.
- Initiative, flexibility, and adaptability.
What We Offer
- Above competitive salary & benefits package.
- Possibility to work in a hybrid work model up to 3 days of home office.
- Flexibility in schedule.
- Free training (English/French/Spanish lessons + adapted training based on your professional needs and interests).
- Continuous performance feedback with an annual review so you can keep growing professionally.
- Fresh fruit, drinks, and loads of snacks every day.
- Referral bonus.
- Fantastic colleagues from all over the world.
- A career in a fast-paced, entrepreneurial business environment.
- An opportunity to accelerate your professional development.
Our Commitment
We are committed to fostering a diverse and inclusive work environment, where individuals of all genders are equally empowered to thrive, grow, and contribute to our collective success. Orisha Openbravo is devoted to offer full equality of opportunities between women and men within the company.
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