Operations Manager

hace 1 día


San Fernando, Cádiz, España Sutherland A tiempo completo

About Sutherland

Sutherland is a dynamic and supportive organization seeking a highly organized and goal-oriented individual to join our team as an Operations Manager. We are a group of driven professionals who are passionate about delivering exceptional results and building a fulfilling career.

Key Responsibilities

  1. Cluster/Community Performance Management
  2. Weekly Coaching Sessions and Call Audits
  3. Weekly Huddles and Team Strategy Development
  4. Continuous Improvement and Training
  5. Client Advocacy
  6. Weekly Deliverables
    1. Coaching Compliance and Action Plans
    2. Team Attendance Insights and Analysis
    3. Client Improvement Ideas and Recommendations
  7. People Management
  8. Accountability Discussions and Performance Management
  9. Training Needs Assessment and Development
  10. Employee Communication and Engagement

Qualifications

We are seeking candidates with:

  1. A Bachelor's Degree in a relevant field
  2. Three years of operations and management experience, with a focus on process transformation
  3. Four to five years of experience in banking or financial services, with knowledge of US banking and customer service processes
  4. Experience in managing and directing teams, with a focus on associate development and resource allocation
  5. Strong analytical and leadership skills, with the ability to interpret data and make strategic recommendations
  6. Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients

Internal Requirements

  1. Must have a FY23 PDP score of Exceeds Most or Clearly Exceeds
  2. Must have a tenure of at least 18 months
  3. No active disciplinary actions


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