Operations Manager
hace 1 día
About Sutherland
Sutherland is a dynamic and supportive organization seeking a highly organized and goal-oriented individual to join our team as an Operations Manager. We are a group of driven professionals who are passionate about delivering exceptional results and building a fulfilling career.
Key Responsibilities
- Cluster/Community Performance Management
- Weekly Coaching Sessions and Call Audits
- Weekly Huddles and Team Strategy Development
- Continuous Improvement and Training
- Client Advocacy
- Weekly Deliverables
- Coaching Compliance and Action Plans
- Team Attendance Insights and Analysis
- Client Improvement Ideas and Recommendations
- People Management
- Accountability Discussions and Performance Management
- Training Needs Assessment and Development
- Employee Communication and Engagement
Qualifications
We are seeking candidates with:
- A Bachelor's Degree in a relevant field
- Three years of operations and management experience, with a focus on process transformation
- Four to five years of experience in banking or financial services, with knowledge of US banking and customer service processes
- Experience in managing and directing teams, with a focus on associate development and resource allocation
- Strong analytical and leadership skills, with the ability to interpret data and make strategic recommendations
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients
Internal Requirements
- Must have a FY23 PDP score of Exceeds Most or Clearly Exceeds
- Must have a tenure of at least 18 months
- No active disciplinary actions
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