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AI-Driven Customer Management Strategist

hace 2 meses


Madrid Centro, Madrid, España Boston Consulting Group A tiempo completo
About the Role

We are seeking a highly skilled Senior Knowledge Analyst to join our Deep AI team at Boston Consulting Group. As a Senior Knowledge Analyst, you will play a critical role in supporting sales and delivery of AI-driven Customer Management programs.

Key Responsibilities
  • Partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.
  • Conduct research on the latest trends and innovations in AI and Customer Management.
  • Create original thought leadership content, including playbooks, case studies, trend insights, and editorial content.
  • Engage with clients on live engagements, conducting situational analyses and deploying diagnostic methods to scope use cases.
  • Upskill teams by sharing best practices to enable AI-driven Customer excellence at scale.
Requirements
  • 2+ years of experience in Management Consulting or Technology Pre-Sales, with a deep understanding of AI and Customer Management solutions.
  • In lieu of consulting experience, 3+ years minimum industry Product Management experience in industry, specializing in AI & Customer Management products.
  • Experience creating presentations and business case analyses for Executive audiences on the commercial potential of AI & Customer Management solutions.
  • Experience scoping AI & Customer Management use cases, defining target customer experiences and business requirements.
  • Bachelor's Degree required (advanced degree preferred).
  • Fluency in English.
About the Team

The Knowledge Team at Boston Consulting Group is a group of functional and/or industry experts leveraging deep domain knowledge to enable insight for case teams and clients. As a Senior Knowledge Analyst, you will work closely with BCG Managing Directors, Partners, Project Leaders, and Consultants to support sales and delivery of AI-driven Customer Management programs.