Dccp Solution Architect
hace 3 días
At Avanade, we're committed to empowering our clients to thrive in a rapidly changing world. As a Dccp Solution Architect, you'll play a pivotal role in shaping the future of customer experience.
About the Role
We're seeking a seasoned professional with expertise in implementing conversation AI tech in European contact centers. Your experience with Azure Cognitive Services, Azure Bot Framework/Power Virtual Agent, and Nuance Conversational AI will be invaluable in driving business outcomes.
Your Key Responsibilities
- Lead the definition of solutions based on conversational and generative AI, ensuring engagement outcomes and business benefits.
- Manage AI architect roles on contact center engagements, participating in all phases from envisioning and planning through execution and stabilization.
- Collaborate with the wider DCCP team to provide thought leadership and subject matter expertise on AI impacts and enhancements.
- Develop relationships with CRM, Data, and AI teams across regional and European business.
- Provide industry and solution leadership, acting as a trusted advisor to clients throughout the relationship.
What You'll Gain
As a Dccp Solution Architect at Avanade, you'll enjoy:
- Exceptional development and training opportunities (minimum 80 hours per year for training and paid certifications).
- Real-time access to technical and skilled resources globally.
- A dedicated career advisor to encourage your growth.
- An inclusive, diverse culture with a deep sense of belonging.
About Avanade
Avanade is a global leader across the Microsoft ecosystem, with a 20-year history of innovation and excellence. Our 60,000 people bring industry insights, expertise, and breadth of services to drive business outcomes for our clients.
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