Customer Support Specialist

hace 1 mes

Valencia, Valencia, España Zoho Corporation B.V. A tiempo completo
Job Title: Junior Customer Support Representative

We are seeking a highly motivated and dynamic Junior Customer Support Representative to join our team at Zoho Corporation B.V. in the European market.

About the Role

This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

As a Junior Customer Support Representative, you will be responsible for providing exceptional support to our customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.

Key Responsibilities
  • Learn and master Zoho's suite of SaaS products to become a product expert.
  • Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
  • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Contribute to the creation and improvement of support documentation.
Requirements
  • Full professional proficiency in English and German Language (both written and verbal).
  • Basic understanding of software programs; prior experience with SaaS products is an advantage.
  • Ability to learn quickly and adapt to evolving product features.
  • Excellent problem-solving and analytical skills.
  • Comfortable working in an office environment.
Benefits
  • Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
  • Continuous training and professional development opportunities.
  • Supportive and inclusive work environment.
  • Clear development plan in the short, medium, and long run.
  • Participation in coaching and mentoring schemes.
  • Opportunity to work with a global team and contribute to the growth of a leading technology company.

It is essential for the applicant to hold a national or EU passport, have a valid work authorisation, and be within commutable distance.

The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

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