Senior Project Manager

hace 7 días

Zaragoza, Zaragoza, España Rws A tiempo completo

Job Overview

RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services. The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare, Finance, and Legal.

Key Responsibilities

  • Client Service
    • Defines and implements metrics to achieve client satisfaction.
    • Leads the effort with other project team members, Technical Services, and Quality Assurance to create and maintain custom client workflows.
    • Engages with key client contacts to educate them on new initiatives and process improvements.
    • Provides reports on account Key Performance Indicators (KPIs).
    • Leads the client post-mortem process.
    • Acts as a point of escalation for client and project issues.
    • Manages account relationships to enable positive service experience.
    • Leads presentations educating clients about particular projects, project types, or about RWS Regulated Industries in general.
    • Maintains positive client perceptions.
    • Ensures client satisfaction by proactively seeking and offering solutions.
    • Responds to client requests in a timely manner.
  • Project Management
    • Approves quotations created by others.
    • Engages in quotation preparation, including complex and strategic requests.
    • Ensures ISO requirements are being met.
    • Identifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles.
    • Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
    • Supports the use of project management best practices and attention to quality objectives.

About RWS Regulated Industries

RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services. The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare, Finance, and Legal.

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