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Zendesk System Administrator

hace 2 meses

Barcelona, Barcelona, España FREE NOW A tiempo completo

YOUR DAILY RESPONSIBILITIES WILL INCLUDE:

  • Acting as a primary Zendesk Administrator
  • Overseeing the development and upkeep of the Zendesk platform
  • Performing daily configuration, support, and maintenance tasks
  • Diagnosing and resolving technical issues and escalations
  • Creating new user accounts, managing licenses, and overseeing permissions, including handling multiple user setups, profiles, and roles
  • Customizing forms, fields, views, triggers, and other operational rules
  • Facilitating and supporting new system implementations, maintenance, upgrades, and process enhancements
  • Collaborating closely with functional leaders, organizational units, and subject matter experts
  • Identifying, developing, and executing new business processes and integrations
  • Implementing technical synergies across various desks
  • Configuring applications to align with strategic initiatives and client needs

TO BE SUCCESSFUL IN THIS ROLE:

  • 3-5 years of experience as a Zendesk Administrator with a proven understanding of the platform
  • Familiarity with the Zendesk REST API is advantageous
  • Deliver service commitments with professionalism, efficiency, and expertise
  • Build trust with internal and external stakeholders by providing insights and recommendations in a solution-focused manner
  • Communicate proactively and articulate ideas clearly
  • Encourage automation to minimize manual tasks during meetings or support interactions
  • Work collaboratively with internal partner teams such as Solutions & Automations
  • Identify incidents and engage in constructive discussions
  • Effectively manage cross-functional tasks
  • Ability to meet deadlines and prioritize multiple requests
  • International business experience is a plus

BENEFITS & PERKS AT A GLANCE:

  • Flexible working arrangements
  • Access to LinkedIn Learning
  • Sabbatical and special leave policies
  • Partnership with WeRoad
  • Time off for birthdays and specific holidays
  • Short-term EU work policy
  • Mobility Credit
  • Health Insurance
  • Employee assistance program

Plus additional local benefits based on your work location.

DIVERSITY, EQUITY & INCLUSION:

FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age. We are committed to your growth and development.