Customer Service Representative with High Level of German Language Skills

hace 4 semanas


Barcelona, Barcelona, España CPM International A tiempo completo
About CPM International

CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Our Client

Our client is a leading provider of innovative solutions for foot health and comfort. They believe that everyone should be able to go wherever they want in comfort, and they want to provide people with effective and reliable solutions to keep their feet healthy and pain-free.

Job Description

We are seeking a Customer Service Representative with a high level of German language skills to join our team. As a Customer Service Representative, you will be working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.

Key Responsibilities:
  • Answer product information requests and resolve queries in a skillful and professional way
  • Develop a sound understanding of the products and services offered by our client
  • Embrace our company values and act as a brand ambassador
  • Offer an omnichannel service to our consumers via telephone, email, chat, and social media
Requirements:
  • A fluent level of German with exceptional grammar and spelling skills
  • High level of English (Both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
Benefits

We offer a range of benefits, including:

  • Competitive salary
  • Opportunities for career development and growth
  • Flexible working hours
  • Hybrid working arrangement (4 days per month at the office, the rest working from home)
  • Training and development opportunities


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