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Director of Operational Excellence
hace 2 meses
We are seeking a highly experienced and skilled Director of Operational Excellence to join our team at Adp, Inc. The successful candidate will be responsible for leading our Operational Excellence and Transformation function, developing and executing plans to deliver exceptional service to our clients.
Key Responsibilities- Develop and execute operational excellence strategies to improve client experience and drive business growth.
- Lead cross-functional teams to identify and implement process improvements, resulting in increased efficiency and productivity.
- Collaborate with senior leaders to develop and implement business strategies that align with company goals.
- Develop and maintain knowledge management systems and resources to support operational excellence initiatives.
- Provide leadership and guidance to the Quality Assurance team to ensure high-quality processes and outcomes.
- Identify and implement best practices and technologies to drive operational efficiency and effectiveness.
- Develop and maintain relationships with clients and stakeholders to ensure exceptional service and support.
- Lead and manage a team of operational excellence professionals to achieve business objectives.
- Proven experience in operational excellence, process improvement, and leadership roles.
- Excellent analytical, problem-solving, and communication skills.
- Ability to lead and manage cross-functional teams.
- Strong business acumen and understanding of industry trends.
- Experience working in a fast-paced, dynamic environment.
- Ability to travel as needed.
- Experience in the professional services or BPO industry.
- Knowledge of HR and payroll drivers and processes.
- Experience with business intelligence and data analysis.
