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We are seeking a highly skilled Customer Quality Assurance Specialist to join our team at Reconocida empresa. As a key member of our Quality Department, you will be responsible for ensuring customer satisfaction by supervising the end product's quality according to client quality standards.
Key Responsibilities- Communicate Client Claims: Communicate client claims at plant quality meetings and ensure that customer-related needs are addressed in a coordinated manner.
- Establish Communication Channels: Establish a periodical and effective communication channel with the customer to facilitate the solution for any problem and to understand their needs.
- Problem-Solving: Coordinate the solution of problems detected by the customer using team group problem-solving methodologies and specific formats.
- Defective Material Selection: Administer the selection of defective material at customer's sites and communicate internal selection guidelines to the Plant Quality Engineer.
- Quality System Maintenance: Maintain the Quality System in the areas for which you are responsible and ensure that self-control/prevention actions are thoroughly applied.
- Documentation and Audits: Take part in the team in charge of FMEA definition and revision, Control Plan, and other necessary documentation, and coordinate plant customer visits and audits.
- Quality System Improvement: Analyze production, measurement, and control needs to meet customer requirements and ensure the effective use of quality system program modules.
- Annual Improvement Plan: Suggest and execute improvement of activities to make an annual improvement plan based on the customer's historical problems, potential problems, and future needs detected.
- Project-Launch Teams: Take part in project-launch teams and comply with Ficosa's Information Security Management System (ISMS) applicable to the job.
- OHSE and Quality Department: Actively cooperate in maintaining, promoting, and improving the OHSE and Quality department.
Academic Background: Bachelor's degree in engineering or similar.
Languages: Advanced English (spoken & written).
Experience: Minimum of 2 years in a similar position.
Additional Training: Knowledge of quality and environmental system would be of additional value. Knowledge in current legislation as IATF, automotive standards, basic VDA core tools, Customer Specific Standards, and risk basic thinking.
