Quality Assurance Specialist
hace 2 semanas
Job Title: Quality Assurance Specialist
Description:
We are seeking a skilled Quality Assurance Specialist to join our team at MSX International. As a key member of our customer service operations team, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure compliance with project guidelines and high-quality service delivery.
Main Responsibilities:
- Quality Monitoring: Regularly review and assess customer service interactions to ensure agents meet quality standards and follow correct procedures.
- Performance Evaluation: Analyze individual and team performance, providing actionable feedback and recommendations for improvement to both agents and team leaders.
- Compliance Checking: Ensure all customer interactions comply with internal guidelines, legal requirements, and industry standards.
- Process Auditing: Conduct regular audits of customer service processes to ensure efficiency, accuracy, and alignment with project objectives and KPIs.
- Reporting and Documentation: Prepare detailed quality reports on agent performance, highlighting trends, areas for improvement, and successes.
- Continuous Improvement: Proactively suggest improvements to processes, tools, and workflows to enhance customer experience and streamline operations.
Requirements:
• In-depth understanding of quality assurance processes and methodologies, particularly in a customer service environment.
• Strong verbal and written communication skills to provide clear, constructive feedback and collaborate with agents and team leaders.
• Analytical skills with the ability to identify trends, interpret data, and provide insights that contribute to improved performance.
• Experience in coaching and developing agents to enhance their skills.
• Ability to identify inefficiencies in customer service processes and recommend practical solutions.
About MSX International:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans Consumer Engagement, Parts, Accessories & Service, Performance, Actionable Insights, Diagnostics & Repair, Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, Sales Performance.
-
Quality Assurance Specialist
hace 3 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoJob Title: Quality Assurance SpecialistJob Summary:Thermo Fisher Scientific is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the flawless quality of our products by collaborating closely with internal teams and with PDX Quality.Responsibilities:Determine...
-
Quality Assurance Specialist
hace 2 semanas
Barcelona, Barcelona, España The Knot Worldwide A tiempo completoQuality Assurance SpecialistAt The Knot Worldwide, we're looking for a talented Quality Assurance Specialist to join our team.As a Quality Assurance Specialist, you will be responsible for ensuring the high quality of our web and mobile features.Our team is passionate about serving and enabling our communities to celebrate the moments that make us.About the...
-
Quality Assurance Specialist
hace 2 semanas
Barcelona, Barcelona, España QIMA A tiempo completoJob Title: Quality Assurance SpecialistJob Summary: We are seeking a Quality Assurance Specialist to join our Operations team at QIMA. As a Quality Assurance Specialist, you will be responsible for ensuring that all work is performed to the QIMA standard of quality.Key Responsibilities:Conduct inspections of merchandise to ensure compliance with company...
-
Quality Assurance Specialist
hace 7 días
Barcelona, Barcelona, España Leadtech A tiempo completoJoin Our Team As A Quality Assurance SpecialistWe are looking for a talented and motivated Quality Assurance Specialist to be part of our dynamic team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products by identifying and reporting defects, and collaborating with the development team to resolve these...
-
Quality Assurance Specialist
hace 3 semanas
Barcelona, Barcelona, España Dornier Medtech Systems A tiempo completoJob Title: Quality Assurance SpecialistDornier MedTech, a leading medical technology company, is seeking a highly skilled Quality Assurance Specialist to join our team in Spain. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality and regulatory compliance of our medical devices.Key Responsibilities:Manage the QA/QC & RA of...
-
Quality Assurance Specialist
hace 3 semanas
Barcelona, Barcelona, España Gfk A tiempo completoJoin GfK's Team as a Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at GfK. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our surveys and data collection processes.Key Responsibilities:Detecting software problems in different versions (web, desk-top, mobile)...
-
Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Biosystems A tiempo completoQuality Assurance SpecialistBiosystems is a global biotechnology company that designs, develops, produces, and markets analytical solutions for various biotechnological areas. We are seeking a Quality Assurance Specialist to join our Quality Assurance - Regulatory Affairs Department.Responsibilities:Plan and document computer systems validation activities...
-
Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Biosystems A tiempo completoQuality Assurance SpecialistBiosystems is a global biotechnology company that designs, develops, produces, and markets analytical solutions for various biotechnological areas. We are seeking a Quality Assurance Specialist to join our Quality Assurance - Regulatory Affairs Department.Responsibilities:Plan and document computer systems validation activities...
-
Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Red Points A tiempo completoJob Title: Quality Assurance SpecialistAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Red Points. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our software applications.Key ResponsibilitiesDevelop and execute test plans and cases to ensure the quality of our...
-
Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Red Points A tiempo completoJob Title: Quality Assurance SpecialistAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Red Points. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our software applications.Key ResponsibilitiesDevelop and execute test plans and cases to ensure the quality of our...
-
Quality Assurance Specialist
hace 3 semanas
Barcelona, Barcelona, España Gfk A tiempo completoJob Title: Quality Assurance SpecialistJob Description:We are seeking a Quality Assurance Specialist to join our team at GfK. As a Quality Assurance Specialist, you will be responsible for detecting software problems in different versions (web, desk-top, mobile) before surveys go into production.Key Responsibilities:Detecting software problems in different...
-
Quality Assurance Specialist
hace 3 semanas
Barcelona, Barcelona, España Miodottore A tiempo completoWe are looking for a talented Quality Assurance Specialist to join our Engineering team at Docplanner Tech. As a QA Specialist, you will be responsible for ensuring the quality of our product by identifying and reporting defects, collaborating with cross-functional teams to resolve issues, and implementing quality assurance processes to prevent defects from...
-
Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoQuality Specialist Job DescriptionThis role is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Job SummaryWe are seeking a highly skilled and experienced Quality Specialist to join our world-class team. As a Quality Assurance specialist, you will play a critical...
-
Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Transperfect A tiempo completoJoin Our Team as a Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our dynamic QA team at TransPerfect. As a key member of our team, you will play a crucial role in ensuring the quality and reliability of our flagship product and its reporting features.Key Responsibilities:Collaborate with the QA team to...
-
Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Transperfect A tiempo completoJoin Our Team as a Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our dynamic QA team at TransPerfect. As a key member of our team, you will play a crucial role in ensuring the quality and reliability of our flagship product and its reporting features.Key Responsibilities:Collaborate with the QA team to...
-
Quality Assurance Specialist
hace 3 semanas
Barcelona, Barcelona, España Gfk A tiempo completoAt GfK, we are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our surveys and data.The ideal candidate will have a strong background in mathematics, statistics, or a related field, and experience with SPSS software. You will be responsible for detecting...
-
Quality Assurance Specialist
hace 3 semanas
Barcelona, Barcelona, España Red Points A tiempo completoJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Red Points. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software applications.Key ResponsibilitiesDevelop and execute test plans and test cases to ensure the quality of our software applications.Collaborate with...
-
Quality Assurance Specialist
hace 3 semanas
Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completoQuality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at Thermo Fisher Scientific. As a key member of our quality team, you will be responsible for ensuring the highest standards of quality in our projects.Determine and implement quality control procedures to ensure flawless execution of projectsCollaborate...
-
Quality Assurance Specialist
hace 3 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoQuality Assurance SpecialistThis role involves ensuring the flawless quality of products by collaborating with internal teams and external partners. The ideal candidate will have a strong understanding of quality assurance methodologies and tools, as well as excellent analytical and problem-solving skills.Responsibilities:Determine and implement Quality...
-
Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Thermofisher Scientific A tiempo completoQuality Specialist Job DescriptionThermo Fisher Scientific Inc. is seeking a highly skilled and experienced Quality Specialist to join our world-class team.Key Responsibilities:Determine and implement Quality Assurance procedures to ensure flawless execution of projects.Collaborate with cross-functional teams to successfully implement quality improvement...