Customer Experience Manager

hace 2 días

Madrid Centro, Madrid, España GoStudent A tiempo completo
About the Role

We are seeking a highly skilled Customer Experience Manager to join our team at GoStudent. As a key member of our organization, you will be responsible for driving customer satisfaction and retention through the development and execution of comprehensive customer value management (CVM) programs.

Key Responsibilities
  • Develop and Implement CVM Strategies: Create and execute end-to-end CVM programs that drive customer satisfaction and retention, while also identifying opportunities for growth and expansion.
  • Utilize Data Insights: Leverage data analytics and market research to inform CVM program development and optimize customer engagement strategies.
  • Collaborate with Cross-Functional Teams: Work closely with customer operations, product management, and other stakeholders to ensure seamless execution of CVM programs and drive business growth.
  • Manage Digital Campaigns: Develop and execute digital campaigns that drive customer engagement and retention, while also optimizing performance through A/B testing and data analysis.
  • Document and Manage Customer Journeys: Develop and maintain comprehensive customer journey maps to ensure that customer voices are heard and acted upon to improve overall sentiment.
Requirements
  • Experience with Salesforce, Braze, and Hubspot: Proven experience with CRM software, marketing automation platforms, and data analysis tools.
  • Data Analysis and Interpretation: Strong analytical skills and ability to interpret complex data to inform business decisions.
  • Strategic Thinking: Ability to develop and execute comprehensive CVM strategies that drive business growth and customer satisfaction.
  • Collaboration and Communication: Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
About GoStudent

GoStudent is a leading education technology company that is revolutionizing the way students learn. We are passionate about making a positive impact on education and are committed to providing our customers with the best possible experience. If you are a motivated and talented individual who is passionate about customer experience and retention, we encourage you to apply for this exciting opportunity.

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