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Head of Regional Service Quality

hace 2 meses

Zaragoza, Zaragoza, España Vestas A tiempo completo

Job Summary

Vestas is seeking a highly skilled and experienced professional to lead our regional service quality initiatives. As the Head of Regional Service Quality, you will be responsible for guiding and implementing strategic quality initiatives in our sub-regional service organization.

Key Responsibilities

  • Advise sub-regional service business on their quality metrics and provide recommendations for improvement.
  • Ensure the quality performance is understood by sub-regional service and support service in reaching their quality business goals.
  • Act as the sub-regional service point of contact for Quality, including escalation of compliance issues.
  • Establish quality through a setup on the sub-regional Service sites.
  • Support sub-regional service Turbine Quality Audit (TQA) program to identify issues leading to turbine's downtime and hitting LPF & LDs.
  • Support service in reducing CoPQ, with focus on LDs, LPF, Service overdue backlog.
  • Support quality training and awareness activities in the sub-region.
  • Support sharing of best practices in sub-regional service through knowledge transfer across the value chain.

Requirements

  • Bachelor's degree in Engineering or equivalent and 3-5 years of experience in Quality.
  • Six Sigma Green Belt - practitioner.
  • Certified ISO 9001:2015 Quality Management System (QMS) Lead Auditor.
  • Communication, cooperation, and stakeholder management skills, with experience in working in complex large matrixed organizations.
  • Expertise and understanding of service quality processes.
  • Experience of data analysis, with knowledge of relevant tools and methodologies, monitoring of results and implementing solutions.
  • Fluent in English and Spanish.