Customer Lifecycle Manager

hace 2 semanas

Madrid, Madrid, España Hewlett Packard Enterprise A tiempo completo

About the Role

Hewlett Packard Enterprise is seeking a highly skilled Customer Lifecycle Manager to join our Consumer Services and Solutions organization. As a key member of our team, you will play a crucial role in driving customer retention and revenue growth.

Key Responsibilities

  • Develop and execute programs to retain and grow customers across the customer lifecycle.
  • Launch experiments designed to increase subscriber engagement, retention, and revenue.
  • Implement winning concepts at scale.
  • Design, launch, and improve subscriber communications experiences for new and existing services.
  • Develop customer journeys to guide experience design.
  • Work with Product Management and Engineering teams to enhance product and improve KPIs.
  • Lead customer communications initiatives to improve engagement and retention, maintaining consistent messaging throughout customer interactions.
  • Measure initiative performance and communicate results.
  • Champion customer perspective using a thorough understanding of customer data, survey feedback, and NPS feedback.

Requirements

  • Bachelor's degree with emphasis on communications, marketing, or business.
  • MBA or applicable Master's degree a plus.

About Hewlett Packard Enterprise

Hewlett Packard Enterprise is a leading provider of technology solutions that drive business success. Our Consumer Services and Solutions organization is dedicated to delivering innovative solutions that meet the evolving needs of our customers.

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