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Technical Consultant
hace 2 meses
We are seeking a highly skilled Technical Account Manager (TAM) to join our Korea Enterprise Support team at Amazon. As a TAM, you will be responsible for providing exceptional technical support to our enterprise customers, helping them to achieve the best value and service from AWS.
Key Responsibilities- Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
- Complete analysis and present periodic reviews of operational performance to customers.
- Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issues.
The Korea Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and helps customers of all industries and sizes gain the best value and service from AWS. We are looking for a talented individual who is passionate about delivering exceptional customer experiences and has a strong background in IT and cloud computing.
Requirements- Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or in a similar role.
- 7+ years of hands-on and troubleshooting experience in one of the following areas: infrastructure, Linux or Windows system administration, networking, CDN, database, DevOps, BigData, analytics, AI, ML, security, open source, web application development.
- Strong customer focus and bias for action; and ability to work with remote teams.
- Candidates must have business communication skills in Korean.
- Bachelor's degree in computer science, math, or related discipline required, or equivalent work experience.
- Experience with AWS services and/or other cloud offerings.
- Business speaking in English.
