Program Manager

hace 1 mes

Madrid Centro, Madrid, España Adobe Systems A tiempo completo

About the Role

We are seeking a highly skilled Program Manager to lead our customer relationships and services engagements in the Western Region. As a Program Manager, you will work closely with our customers to understand their business needs and lead a multi-disciplined delivery team to design, implement, and scale solutions that drive value for the customer.

Key Responsibilities

  • Drive mutual understanding of Adobe's industry-leading experience business capabilities and evangelize how those capabilities build long-term value and growth across various customer business units and organizations.
  • Develop and maintain a roadmap with the customer to drive value realization and growth in the adoption of Adobe solutions.
  • Creative analytical skills, including the ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems.
  • Build and use relationships within Adobe to solve complex customer problems, including working with product teams to improve solutions.
  • Apply situational awareness of engagement challenges, trends, and opportunities and communicate accordingly.
  • Lead a team on customer engagements that may involve multiple project teams from Adobe, client, or partner organizations on a day-to-day basis, maintain the program/project plan, and supervise the delivery process to keep efforts on track.
  • Be the central point of contact for the customer throughout the life of the engagement, beginning during presales with engagement scoping/interacting with all levels of the customer organization and within Adobe.
  • Help customers understand Adobe's capabilities and the transformative power of digitization across their own customers' lifecycle.
  • Partner with customers to understand their business objectives and requirements and deliver in the context of a statement of work.
  • Elevate and encourage your team through caring, effective leadership.
  • Maintain solid governance, communication, and change management with customer teams and internal Adobe teams, including adherence to the Adobe Governance Framework.
  • Continually manage customer expectations, manage scope, and identify/mitigate risks.
  • Apply Adobe's services methodology, apprentice others in the methodology, and drive continuous improvements in our ways of working.
  • Achieve customer happiness through successful delivery of defined scope and successful realization of KPI and metrics.

Requirements

  • 10+ years of proven experience leading projects in a consulting and/or technology professional services organization.
  • Experience providing consulting services to high-tech customers is desirable.
  • Engaging people leader with a proven track record to lead and inspire teams.
  • Strong executive presence, including the ability to partner with and effectively influence client managers, directors, VPs, CMOs, and CXOs.
  • Proven organizational skills to plan and coordinate complex projects.
  • Excellent verbal and written communication skills.
  • High degree of intellectual curiosity and ability to absorb new concepts quickly.
  • High level of energy and personal drive.
  • Experience with one or more of the following preferred: digital marketing (e.g., web content management, rich internet applications, web and social analytics, online ad targeting, content personalization), technology/software/SAAS concepts, custom software development processes and methodologies (including managing Agile projects), technology project management and governance.
  • Fluency in English is mandatory (French or Spanish is a plus).

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