Amazon Logistics Specialist

hace 2 semanas


Barcelona, Barcelona, España Engineeringuk A tiempo completo
About the Role

We are seeking a highly skilled and experienced professional to join our Amazon Logistics, Last Mile team as an EU Trust and Safety Specialist. In this role, you will play a critical part in ensuring the safe and efficient delivery of customer orders across Europe.

Key Responsibilities
  • Manage escalations across Europe, working closely with our third-party providers and internal business teams to meet quality and service level agreements.
  • Monitor and audit third-party performance in resolving customer escalations and identifying areas for improvement.
  • Ensure compliance with Amazon's procedures and service level agreements while achieving quality and performance metrics.
  • Contribute to process improvement initiatives and support colleagues to increase quality and productivity.
  • Escalate unresolved issues and unclear processes to the management team and work to improve customer satisfaction.
  • Provide feedback and information about emerging customer issues to the management team.
  • Communicate effectively with internal and external stakeholders, adapting your communication style to suit the audience.
  • Display a positive attitude and optimism at work, encouraging others to do the same.
Requirements
  • Advanced proficiency in English, Italian, and French language (C1 CEFR).
  • Completed Bachelor's degree or equivalent experience.
  • Previous customer service experience.
  • Proficient in a third language (Spanish or German) and MS Office suite.
  • Previous experience working in escalations and managing stakeholders in a small to medium-sized organization.
About Amazon

Amazon is an equal opportunities employer, committed to diversity and inclusion. We value your passion for discovery, innovation, and customer satisfaction. Protecting your privacy and data security is our top priority. Learn more about our privacy notice and how we collect, use, and transfer candidate data.



  • Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: Amazon Logistics SpecialistWe are seeking a highly skilled Amazon Logistics Specialist to join our team. As a key member of our operations team, you will be responsible for managing escalations across Europe, monitoring and auditing third-party performance, and ensuring compliance with Amazon's procedures and SLAs.Key Responsibilities:Manage...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: Amazon Logistics SpecialistWe are seeking a highly skilled Amazon Logistics Specialist to join our team. As a key member of our operations team, you will be responsible for managing escalations across Europe, monitoring and auditing third-party performance, and ensuring compliance with Amazon's procedures and SLAs.Key Responsibilities:Manage...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: EU Trust and Safety SpecialistWe are seeking a highly skilled EU Trust and Safety Specialist to join our Amazon Logistics, Last Mile team. As a key member of our operations team, you will be responsible for managing escalations across Europe, monitoring and auditing third-party performance, and ensuring compliance with Amazon's procedures and...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: EU Trust and Safety SpecialistWe are seeking a highly skilled EU Trust and Safety Specialist to join our Amazon Logistics, Last Mile team. As a key member of our operations team, you will be responsible for managing escalations across Europe, monitoring and auditing third-party performance, and ensuring compliance with Amazon's procedures and...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About the Role:As a Logistics Operations Specialist, you will play a critical role in supporting the leadership team at Amazon European Central Flow. Your expertise will help drive operational excellence, simplify processes, and improve customer experience.Key Responsibilities:Partner with senior leaders to deliver world-class operational standards.Drive...


  • Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Job Title: Amazon Logistics SpecialistJoin Amazon's Logistics team and be part of a dynamic and innovative organization that is revolutionizing the way goods are delivered to customers.About the RoleWe are seeking a highly skilled and experienced Amazon Logistics Specialist to join our team in the EU Last Mile Trust and Safety Team. As a key member of our...


  • Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Job Title: Amazon Logistics SpecialistJoin Amazon's Logistics team and be part of a dynamic and innovative organization that is revolutionizing the way goods are delivered to customers.About the RoleWe are seeking a highly skilled and experienced Amazon Logistics Specialist to join our team in the EU Last Mile Trust and Safety Team. As a key member of our...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Trust and Safety Specialist to join our Amazon Logistics team in Europe. As a key member of our Last Mile Trust and Safety Team, you will play a critical role in ensuring the safety and trust of our customers in the last mile of delivery operations.As a Trust and Safety Specialist, you will be...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Trust and Safety Specialist to join our Amazon Logistics team in Europe. As a key member of our Last Mile Trust and Safety Team, you will play a critical role in ensuring the safety and trust of our customers in the last mile of delivery operations.As a Trust and Safety Specialist, you will be...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: Amazon Logistics Operations ManagerAmazon Logistics, or AMZL, is seeking a highly skilled Operations Manager to lead the EU Work Summary and Invoicing programs. This role will drive automation and invoicing accuracy, impacting last-mile customer experience and last-mile cost.Key Responsibilities:Develop processes and systems to achieve metrics,...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: Amazon Logistics Operations ManagerAmazon Logistics, or AMZL, is seeking a highly skilled Operations Manager to lead the EU Work Summary and Invoicing programs. This role will drive automation and invoicing accuracy, impacting last-mile customer experience and last-mile cost.Key Responsibilities:Develop processes and systems to achieve metrics,...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: Process Control Specialist - Logistics AnalystAmazon European Central Flow is seeking a highly skilled Process Control Specialist - Logistics Analyst to join our team. As a key member of our operations team, you will be responsible for managing flow standards in a partner Fulfillment Centre (FC).Key Responsibilities:Work closely with Operations...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About the Role:Amazon Logistics is seeking a highly skilled Operations Manager to drive process standardization and excellence within our Last Mile Delivery business. As a key member of the MEU ACES team, you will contribute to the optimization of delivery station operations, providing stations with the knowledge and tools needed to improve performance.Your...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About the Role:We are seeking a highly skilled Logistics Operations Specialist to join our team at Amazon European Central Flow.Key Responsibilities:Support FC Leadership by providing relevant expertise to help them manage their area of the fulfilment business.Partner with senior leaders in our fulfilment centres to deliver world-class operational standards...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Financial Analyst to join our Amazon Logistics (AMZL) Finance team. As a key member of our team, you will play a critical role in supporting the growth and expansion of our Last Mile delivery service.Key ResponsibilitiesLeverage Amazon Logistics metrics to identify cost-out opportunities and drive business...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Financial Analyst to join our Amazon Logistics (AMZL) Finance team. As a key member of our team, you will play a critical role in supporting the growth and expansion of our Last Mile delivery service.Key ResponsibilitiesLeverage Amazon Logistics metrics to identify cost-out opportunities and drive business...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Job SummaryAs a Process Control Specialist, you will play a critical role in supporting FC Leadership by providing relevant expertise to help them manage their area of the fulfilment business. You will partner with senior leaders in our fulfilment centres to deliver world-class operational standards that create great outcomes for customers.Key...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: Vendor Flex Shift Control SpecialistAmazon is seeking a highly skilled Vendor Flex Shift Control Specialist to join our team. As a key member of our operations team, you will play a critical role in supporting the remote execution of processes in our Vendor Flex sites.About the Role:We are looking for a strong candidate with previous experience in...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: Vendor Flex Shift Control SpecialistAmazon is seeking a highly skilled Vendor Flex Shift Control Specialist to join our team. As a key member of our operations team, you will play a critical role in supporting the remote execution of processes in our Vendor Flex sites.About the Role:We are looking for a strong candidate with previous experience in...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About the RoleWe are seeking an experienced Operations Manager to join our Night Shift team at Amazon Logistics. As a key member of our operations team, you will be responsible for leading and developing a team of Area Managers to drive operational excellence and meet business objectives.Key ResponsibilitiesManage and develop a team of Area Managers to...