Aero Product Services Engineering Director

hace 3 días

Madrid, Madrid, España Gas Power Engineering A tiempo completo
Job Description Summary

The Product Services Engineering Leader will oversee a global organization comprising teams of service engineers responsible for resolving technical issues for GE Vernova's aeroderivative gas turbine installed base.

This pivotal role within the Aero Services Engineering organization focuses on leading the timely, efficient, and high-quality resolution of customer technical issues associated with gas turbines and respective support equipment.

The PSEL will lead regional organizations of Product Service Engineers, Quick Response Center (QRC), and Installation Commissioning (IC) technical support activities, driving operational excellence and customer satisfaction.

Key Responsibilities
  • Customer Issue Resolution: Provide strategic leadership to enable the QRC and regional PSE teams to effectively drive customer issue resolution, prioritizing Safety, Quality, Delivery, and Cost.
  • Operational Excellence: Own the operating rhythm (standard work) for PSE regional teams while promoting a culture of total quality and lean mindset.
  • Safety Culture: Promote and maintain a culture of safety within the team, ensuring all activities comply with safety standards.
  • Talent Management: Own the global PSE team's succession planning and performance reviews. Attract, retain, and develop technical talent, focusing on enhancing aeroderivative technical expertise within the team.
  • Collaboration: Collaborate with Commercial, Product line, and field Services teams during urgent situations, such as customer forced outages, to ensure optimal technical disposition and support.
  • Team Operational Performance: Establish and monitor Key Performance Indicators (KPIs) and develop plans to drive continuous improvements.
  • Stakeholder Engagement: Own the field/customer perspective, engaging with broader technical and commercial aeroderivative communities to drive customer satisfaction within the constraints of business objectives.
  • Cost Management: Track and own cost avoidance (savings) for the gas turbine continued time, PSE activities to reduce engine downtime and UERs.
  • Trip Reduction: Track and implement strategies to reduce aeroderivative customer trips, enhancing reliability and operational efficiency.
  • Managed Care Philosophy: Champion the managed care philosophy, focusing on systematically targeting Unscheduled Engine Removal (UER) reduction activities and increasing proactive customer interactions.
Requirements
  • Basic Qualifications: Bachelor's degree in Engineering or equivalent knowledge and experience. Significant experience in Engineering, Operations, or a related field.
  • Working Knowledge: Gas turbines accessories.
  • Leadership Experience: Prior experience as People Leader of a global technical team.
  • Language Skills: Fluent in English.
Desired Characteristics
  • Leadership: Demonstrated ability to lead and develop a global, multi-disciplinary engineering team.
  • Technical Acumen: Technical expertise in aeroderivative gas turbines and associated support (GT accessory) equipment.
  • Operational Judgment and Accountability: Strong decision-making skills, with the ability to manage complex technical and operational challenges.
  • Customer Focus: Commitment to delivering high-quality technical solutions and maintaining strong customer relationships.
  • Safety Leadership: Strong focus on promoting and maintaining a culture of safety within the team.

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