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Operations Manager

hace 2 meses

Alcalá de Henares, Madrid, España Amazon A tiempo completo
{"h1": "ICQA Area Manager - Amazon", "p": "We're looking for a talented Operations Manager to join our ICQA team at Amazon. As an ICQA Area Manager, you'll be responsible for leading a team of hourly associates in consolidation operations and Space, Inventory Control/Quality Assurance projects within our fulfillment centers.

Your key responsibilities will include supporting safety programs and compliance, coordinating inventory control maintenance and random counts, and ensuring KPIs are reviewed on a daily, weekly, or monthly basis. You'll also conduct measurements of building Space integrity and accuracy, and collaborate with all department stakeholders to identify and understand key projects, initiatives, and system enhancements.

To succeed in this role, you'll need a Bachelor's Degree from an accredited university or equivalent qualification/experience in operations management. You'll also need advanced MS Office suite user skills, especially Excel, and proficiency in the local language and English, both spoken and written.

If you're a motivated and results-driven individual with a passion for operations management, we'd love to hear from you.

**Key Responsibilities:**

* Support safety programs and compliance to ensure a safe work environment for all associates
* Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
* Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform analysis on any behaviors/processes that could impact on inventory integrity
* Conduct measurements of building Space integrity and accuracy, while providing feedback to the Operations management team
* Collaborate with all department stakeholders to identify and understand key projects, initiatives, and system enhancements
* Lead and supervise a team of hourly associates, in consolidation operations and Space, Inventory Control/Quality Assurance projects within the fulfillment centers
* Partner with capacity planning to understand risks and plan accordingly both internally and at a network level
* Review and analyze customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents
* Appraise performance of team members; developing, rewarding, and coaching employees
* Drive process improvements and team members' ability to keep pace with our rapid growth, while motivating others and reducing employee turnover

**Requirements:**

* Bachelor's Degree from an accredited university or equivalent qualification/experience in operations management
* Advanced MS Office suite user, especially Excel
* Proficient in the local language and English, both spoken and written
* Relevant experience in people management
* Proven ability to influence peers or stakeholders in varying levels of seniority, within the organisation

**Preferred Qualifications:**

* Ability to take initiative and produce results, while multi-tasking and prioritizing in a complex environment
* Relevant experience in performing data analysis and inventory topography optimization
* Experience with Lean and Six Sigma methodologies and techniques

**Amazon is an equal opportunities employer.**