ServiceNow Platform Manager

hace 3 semanas

Madrid, Madrid, España Nordex Group A tiempo completo

Are you passionate about delivering excellence in IT service management? Do you have a knack for empowering businesses to succeed? We're looking for a talented ServiceNow Platform Manager to join our dynamic team

About the Role

We're seeking a seasoned professional to own and continuously improve our ServiceNow platform, supporting business and IT processes. As a key member of our global IT department, you'll be responsible for:

  • Backlog management and requirements analysis for new ServiceNow workflows and project preparation & implementation
  • Steering of ServiceNow related projects as well as Change & Release Management
  • Monitoring, troubleshooting, and enhancement of integrations to other IT services, e.g. SAP
  • 2nd Level support of the platform and coordination of external support and development teams
  • Maintaining a close relationship with our business key users and stakeholders
  • Development of user training concepts and documentation
  • Continuous knowledge improvement of ServiceNow related technology, standards, and best practices

About You

We're looking for a candidate with a university degree in Computer Sciences, Mathematics, Business Administration, or equivalent education, and at least 3-5 years of relevant experience in IT, preferably in enterprise application management in a cloud environment. Technical knowledge of ServiceNow, particularly ITSM, ITOM, and CSM, is a plus. You should have a passion for customer and result-driven work, as well as knowledge in support processes (ITIL) and project management methodology (PRINCE2). A hybrid work model with 2-3 days per week at the office and the rest working remotely is preferred. Excellent English skills are a must, with German, Spanish, or other languages being an additional benefit.

What We Offer

In addition to the opportunity to make our world a little more sustainable, we offer:

*A dynamic and international work environment

*Opportunities for professional growth and development

*A competitive salary and benefits package

*A hybrid work model with flexibility and work-life balance

*The chance to work with a leading company in the renewable energy sector

Nordex adheres to a policy of equal employment opportunity and welcomes applications from diverse candidates. Severely disabled applicants and applicants of equal status will be given special consideration in the event of equal suitability. In principle, employment is also possible on a part-time basis.

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