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Crm Business Analyst
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Job Summary
At Empresa Reconocida, we are seeking a highly skilled Crm Business Analyst to join our team. As a key member of our CRM team, you will play a critical role in supporting the Sales and IT teams, ensuring the smooth operation of our CRM system.
Key Responsibilities
- Prepare comprehensive documentation, including requirements documents, use cases, user stories, workflow, test scenarios, test cases, training material, and other documents related to the business of the CRM team.
- Engage with the business team and technical team to develop and maintain reports, dashboards, and forecasts.
- Maintain and recommend improvements in the hygiene of CRM system business data to enhance user experience.
- Provide day-to-day business user support of CRM system.
- Communicate CRM system operations, features, benefits, and changes to users and collaborators of CRM.
- Work with and lead super users in the support of CRM direction around changes, issues, and enhancements and other areas that help drive the goals of CRM.
- Prepare training documentation and deliver training.
Requirements
- BS degree or four-year college degree required.
- 3+ years' experience working as a Business Systems Analyst required.
- Knowledge, Skills, Abilities:
- SFDC or Oracle CPQ Certification or experience is valuable.
- Comfortable working in a dynamic team leading a diverse portfolio of products and ongoing concurrent projects.
- Handle independently and consider multi-functional and downstream impacts.
- Highly organized and meticulous; Good presentation skills, verbal and written communication skills with technical, non-technical audiences.
