IT Architect

hace 2 semanas

Avilés, Asturias, España Sandvik A tiempo completo
About the Role

We are seeking an experienced IT Architect to join our team as a CRM Solution Architect. In this role, you will be responsible for ensuring alignment between the CRM solution and business needs.

Key Responsibilities
  • Act as system owner of CRM to ensure high availability and efficiency.
  • Understand business requirements and provide proposals for solutions, including design and estimates of time, cost, and resources.
  • Communicate and align with other architects to ensure solutions comply with higher-level architecture design.
  • Maintain and monitor the system to ensure it runs properly as designed.
  • Improve the solution based on enhancement requirements and analysis of performance.
  • Work with product owners on alignment of priority and plan of requirements.
  • Collaborate with stakeholders on vendor management, including evaluation of proposals, quotations, and estimates.
  • Drive the implementation of projects and changes of CRM area.
  • Act as IT project manager for the implementation of CRM-related solutions as needed.
  • Collaborate with stakeholders on system integration.
  • Manage service performance and improve the functionalities of the CRM system.
  • Ensure service level agreements are in place for CRM and are fulfilled.
  • Deliver service reports of CRM and improve the quality of services.
  • Collaborate with stakeholders to facilitate end-to-end business operational processes and service delivery processes.
  • Manage budgets and costs of related delivery and support with stakeholders.
  • Maintain documents of solution design and knowledge of designated areas.
  • Communicate with stakeholders on system performance.
Requirements
  • A degree in a relevant field and previous experience as an IT Architect would be an advantage.
  • Strong business acumen and customer-centric approach.
  • 5+ years of experience in CRM solutions.
  • Knowledge of MS Dynamics 365 is necessary.
  • Demonstrable experience of Dynamics CRM implementation and maintenance.
  • Solid knowledge of business processes and technology in CRM areas.
  • Agile ways of working with experience of agile methodology.
  • Fluent in English.
About Us

Dormer Pramet is a global manufacturer and supplier of tools for the metal cutting industry, with a truly international presence in four production units and sales offices in 20 countries. Our skills and products solve engineering challenges across many industry sectors, including maintenance, repair, and overhaul, as well as general machining through to heavy machining, railway, and airframe assembly.

Customer Focus, Innovation, Fair Play, and Passion to Win are our values that build the foundation of our brand and company.

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