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We are seeking a highly skilled Customer Support Specialist to join our team at Wibit Consulting & Services (Wibitcs). As a Customer Support Specialist, you will play a critical role in ensuring the smooth daily operation of our services, handling customer inquiries, and providing exceptional support to our clients.
Key Responsibilities- Handle customer contacts in a professional and courteous manner, ensuring timely and effective resolution of issues.
- Collaborate with internal teams to resolve customer complaints and concerns, demonstrating a full understanding of our client and brand values.
- Develop and maintain a deep understanding of our products and services, providing accurate and helpful information to customers.
- Work closely with colleagues to identify and implement process improvements, ensuring seamless customer experiences.
- Stay up-to-date with industry trends and best practices, applying this knowledge to enhance customer support and service delivery.
- Fluent level of both written and spoken German (native)
- Able to communicate clearly and effectively in written and spoken English
- Experience in the customer service industry and ideally in a Contact Centre environment
- Be patient and empathic, with a strong ability to build rapport with customers
- Autonomous and fast learner, with a proactive approach to problem-solving
- Solution-oriented, with a focus on providing the correct and best outcome for the customer
- Passionate about giving a great customer experience, with the ability to connect with customers and show empathy
- Well organized and able to prioritize workload, with the ability to work under pressure
- Full-time employment with a competitive salary and benefits package
- Ongoing training and development opportunities, including specialized LinkedIn training courses
- Employee Assistance Program, providing free and confidential guidance and support
- Employee Benefits Club, offering a wide range of exclusive perks and rewards
- Option to sign up for discounted private health insurance
- Referral Program, offering a referral bonus for successful referrals
