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Technical Quality Manager
hace 2 meses
We help the world run better
SAP is a cloud company with 200 million users and more than 100,000 employees worldwide, dedicated to helping our customers work together more efficiently and use business insight more effectively.
Key Responsibilities:
- Customer Relationship Management: Establish and maintain long-term relationships with customers, ensuring successful adoption of SAP solutions.
- Engagement Setup and Strategy: Plan and manage the delivery of Premium Engagement (PE) services, including the creation of an Engagement Roadmap with detailed KPIs, resource management & governance.
- Service Delivery: Organize the positioning and delivery of PE services, ensuring customer satisfaction and managing escalations in critical situations.
- Risk Management: Recognize potential risks and issues, and develop plans for their mitigation.
- Commercial and Financial Management: Manage commercial and financial aspects of engagements, including forecasting accuracy and revenue achievement.
- Documentation and Reporting: Document and report engagement status, and manage internal SAP stakeholders.
Requirements:
- Relationship Building: Skilled in relationship building, trust creation, prioritization, and networking.
- Business Acumen: A proven track record in addressing business concerns and demonstrating how services can provide added value.
- Industry Knowledge: Demonstrated understanding of SAP-customers' expectations and requirements, with experience in developing sustainable IT-strategies.
- Cloud Service Delivery: Comprehension of principles and methodologies related to cloud service delivery.
- Problem-Solving: Ability to effectively resolve or drive resolution in a structured manner.
- IT and Project Management: Solid IT and Project Management background, with a focus on efficient and customer-centric operations.
- Industry Experience: Experience in one or more industries such as IT, Banking, Insurance, Retail, Automotive, Manufacturing, Fintech, or others.
- SAP Expertise: Foundational proficiency in SAP Solution Manager and SAP Cloud Application Lifecycle Management (SAP Cloud ALM).
We build breakthroughs together
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
We win with inclusion
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
