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Hospitality Professional
hace 2 meses
As a Guest Service Associate at Accor Hotels, you will be responsible for ensuring a seamless and enjoyable experience for our guests. Your key responsibilities will include:
- Setting up operating equipment and ensuring it is in good working order.
- Familiarizing yourself with our menu offerings and being able to advise guests on specials.
- Assisting with guest orders, maintaining control of guest and hotel accounts, and ensuring all charges are accurate and posted in a timely manner.
- Using every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Providing exceptional customer service, attending to guest queries, inquiries, and requests in a helpful, professional, and warm manner.
- Controlling room inventory and assigning rooms to guests based on their needs.
- Familiarizing yourself with the property layout, fire exits, and elevator locations.
To be successful in this role, you will need:
- A hotel management degree or relevant diploma in culinary.
- 1-2 years of work experience in a similar role.
- The ability to work under pressure and meet deadlines.
- A results-driven approach, with excellent communication skills and the ability to think strategically.
- A pleasant personality and grooming.
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
", "Company Description": "Accor Hotels is a worldwide leader in the hospitality industry. We are committed to diversity and inclusion, and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities."}