Booking Coordinator
hace 1 semana
The Role:
We are seeking a highly skilled Booking Agent to join our team at AIRE Ancient Baths in Tenerife.
As a Booking Agent, you will be responsible for providing exceptional customer service and managing booking reservations for all our facilities.
Your key responsibilities will include:
- Providing personalized customer service via email, chat, and/or telephone to clients on an international/national level.
- Managing individual and group reservations, ensuring seamless and efficient service.
- Solving and overseeing any issues that clients may encounter, providing prompt and effective solutions.
- Promoting and optimizing retail sales, with a focus on up-selling and enhancing the customer experience.
You will need to possess excellent customer service, verbal communication, data entry, phone, and computer skills. Don't worry, full training will be provided to ensure your success in this role.
Who You Are:
- You are fluent in English, with other languages being a plus.
- You have outstanding communication skills, a customer-centric approach, and noticeable commercial expertise.
- You are able to follow guidelines, minimizing errors, and are adept at multitasking.
- You are flexible and able to work nights, holidays, and weekends when needed.
- You have the ability to maintain the required internet speed.
What We Offer:
- A permanent contract with a 6-month trial period.
- A competitive base salary.
- Night and transport bonuses are paid.
- An average of 40 holiday days (32 days per collective agreement + extra holiday days depending on public holidays you work).
- 30% off in all our experiences.
- Employee discount for private health insurance.
- A welcoming and inclusive working environment where everyone's opinions and backgrounds are heard and respected.
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