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Warranty and Service Support Coordinator
hace 2 meses
We are seeking a highly skilled Warranty and Service Support Specialist to join our team at Reconocida empresa. As a key member of our Process Automation Measurement & Analytics division, you will play a critical role in ensuring seamless service delivery and warranty support to our customers.
Key Responsibilities- Assess and mitigate service delivery gaps, contract execution, and customer focus through collaboration with engineers and operations managers.
- Track and ensure timely completion of service visits, including documentation.
- Maintain and monitor competency and certification databases.
- Collaborate with other coordinators to optimize Field Service Engineer resource allocation and maximize customer service request completion.
- Associate's degree with 2-5 years of experience in customer service or a related field.
- Proficiency in SAP and Salesforce.
- Working knowledge of Microsoft Office products.
- Up to 10% domestic travel may be required.
- Working knowledge of ABB Measurements and Analytics products and applications preferred.
- Ability to work in a remote environment.
Reconocida empresa is a leading manufacturer and supplier of smart instrumentation and analyzers, working at the heart of industrial digital transformation. Our portfolio consists of analyzers measuring compositions of gases and liquids, instrumentation measuring process variables, and advanced digital solutions for device management and predictive maintenance.
We value diversity and inclusion in the workplace and are committed to equal employment opportunities for all qualified applicants. Apply today to join our team and discover the impact of our solutions across the globe.
