Risk Specialist

hace 6 días

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
About the Role

Teleperformance Spain is seeking a highly skilled Risk Specialist to join our team in Barcelona. As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with payments.

Key Responsibilities
  • Verify all required details have been submitted with the application for processing.
  • Examine and validate the identity of the merchant to ensure the information submitted is valid.
  • Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
  • Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
  • Investigate and compare the items sold on the merchant's website to information provided on the product description, merchant industry, and charges.
  • Reference an internal supportability list and judge whether the merchant is in compliance with our clients' guidelines.
  • Categorize the business using a list of guidelines and identify businesses as supportable, prohibited, or in need of small changes to their business model.
Requirements
  • Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
  • Fluent in English (C1 or higher).
  • Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
  • Capacity for showing empathy, remembering there is a person behind the business.
  • Efficiency working in a fast-paced, high-volume environment.
  • Comfortable making decisions based on incomplete or ambiguous information.
  • Persistent and thorough, willing to go the extra mile to understand specific cases.
  • Collaboration with team members and affinity to share knowledge and best practices.
  • Mandatory to be located in the Barcelona area.
Desired Qualifications
  • Experience with payments, risk, compliance, or the financial industry.
  • Previous background in a role supporting users at a technology company.
  • Well-versed in an investigative role involving decision-making.

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