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Customer Solutions Architect
hace 2 meses
Elastic is a pioneering search company that empowers organizations to harness the power of data. Our cutting-edge solutions for enterprise search, observability, and security are built on a unified technology stack that can be deployed anywhere. From optimizing search functionality to monitoring infrastructure and detecting threats, Elastic makes data actionable in real-time and at scale. Our solutions are trusted by thousands of organizations worldwide, including leading companies like Barclays, Cisco, eBay, and Microsoft. We're seeking a Customer Architect with a deep understanding of technology and hands-on experience in key IT domains, particularly Observability, Cybersecurity, and Enterprise Search. You'll possess a strong technical background, preferably with experience in cloud-based software solutions. We value individuals who are passionate about staying at the forefront of technology trends and excited to learn and implement new technologies. As a Customer Architect, you'll be the trusted technical advisor, working closely with customers and internal teams to ensure Elastic solutions meet their business objectives. Your technical expertise, business acumen, and ability to deliver value will accelerate and improve the customer experience, leading to continued satisfaction and expansion within the Elastic portfolio. Your key responsibilities will include defining and communicating technical success criteria for our customers, crafting detailed Technical Success Plans tailored to their goals and critical metrics. These plans will serve as a roadmap for optimal consumption and deployment of Elastic solutions, outlining necessary steps for implementation, highlighting achievements for successful consumption or expansion, and providing effectiveness aligned to the customer's business goals. By actioning these plans, you'll be seen as the trusted advisor, guiding the customer towards achieving their desired outcomes and ensuring their success and satisfaction. Your work will be instrumental in facilitating smooth adoption, sustained usage, and increased consumption of our solutions.
Key Responsibilities:- Define and communicate technical success criteria for customers
- Craft detailed Technical Success Plans tailored to customer goals and critical metrics
- Develop and implement strategies for optimal consumption and deployment of Elastic solutions
- Provide technical guidance and share standard methodologies to align technical objectives with customer business goals
- Facilitate smooth adoption, sustained usage, and increased consumption of Elastic solutions
- Strong technical background, preferably with experience in cloud-based software solutions
- Hands-on experience in key IT domains, particularly Observability, Cybersecurity, and Enterprise Search
- Passion for staying at the forefront of technology trends and excitement to learn and implement new technologies
- Ability to deliver value and accelerate and improve the customer experience
